OTIS T. LUKE JR.
Administrative Assistant
Trussville,AL
Summary
Mission-driven administrative professional with experience supporting daily office operations, managing confidential records, and providing welcoming, client-centered service. Proven ability to balance hospitality with organization while supporting staff, families, and community partners. Known for professionalism, discretion, strong communication skills, and a compassionate approach in people-centered environments.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Administrative Assistant
BREAD Afterschool Program
08.2022 - Current
- Provide day-to-day administrative support to ensure smooth and organized program operations
- Draft internal memos, announcements, and professional communications for staff and leadership
- Assist with recruitment efforts, onboarding documentation, and communication with families
- Maintain accurate attendance logs, records, and files while handling sensitive information with discretion
- Serve as a welcoming point of contact for parents, staff, and visitors
- Support scheduling, compliance documentation, and program coordination
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Instructional Assistant
ESS
05.2021 - Current
- Support classroom operations through organization, documentation, and scheduling assistance
- Provide one-on-one support to students while maintaining professionalism and confidentiality
- Follow district procedures and guidelines to ensure compliance and student safety
- Assist educators with daily administrative and operational needs
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Supported student learning objectives through personalized and small group assistance.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Managed classroom materials inventory, ensuring necessary supplies were available for daily lessons and activities.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Assisted educators in planning and executing field trips that reinforced curriculum content while providing hands-on learning experiences for students.
- Facilitated small group instruction sessions based on specific skill sets or subject matter, boosting overall student achievement levels.
Customer Service & Department Support
Food City
05.2016 - Current
- Deliver consistent, professional customer service in a fast-paced environment
- Assist with inventory management, ordering, and operational organization
- Communicate policies, safety standards, and procedural updates to team members
- Selected to serve in leadership support roles based on reliability and trust
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Science - Communications
Jefferson State Community College
Birmingham, AL05-2023
Bachelor of Arts - General Studies
University of Alabama At Birmingham
Birmingham, AL 05.2001 -
Skills
- Office Administration & Daily Operations
- Client & Guest Reception / Hospitality
- Confidential Records & Documentation
- Scheduling & Calendar Coordination
- Financial & Invoice Support (Tracking & Organization)
Office administration
Administrative support
Data entry
Computer skills
Filing
Mail handling
Microsoft Excel
Microsoft Word
Clerical support
Document control
Customer service
Time management
Appointment scheduling
Office management
Meeting planning
File organization
Recordkeeping
Documentation and reporting
Reception oversight
Invoice processing
Task prioritization
Problem-solving
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Certification
Praxis 149 Certification
LEADERSHIP & ACHIEVEMENTS
- Inducted into the National Society of Leadership and Success (NSLS)
- Earned Leadership Certificate from the University of Alabama at Birmingham
- Served as interim department lead, supporting operations and staff coordination
- Recognized for adaptability, professionalism, and organizational strength
ADDITIONAL STRENGTHS
- Compassionate, calm, and professional demeanor
- Comfortable working with individuals and families under stress
- Strong ethical standards and respect for confidentiality
- Dependable, punctual, and mission-focused team member
Timeline
Praxis 149 Certification
08-2024
Administrative Assistant
BREAD Afterschool Program
08.2022 - Current
OSHA Certified
01-2022
Instructional Assistant
ESS
05.2021 - Current
Customer Service & Department Support
Food City
05.2016 - Current
Bachelor of Arts - General Studies
University of Alabama At Birmingham
05.2001 -
Associate of Science - Communications
Jefferson State Community College