Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Otis Tolliver

Chicago

Summary

Primary work duties consist of Dynamic and safety-focused professional with extensive experience at the Chicago Transit Authority. Proven track record in accident prevention and passenger assistance, enhancing service efficiency and satisfaction. Skilled in Rail regulations compliance and adaptable to change, consistently achieving on-time performance and fostering teamwork in high-pressure environments.

Knowledgeable Transit Operator with strong background in safely navigating urban routes and maintaining punctual schedules. Demonstrated ability to ensure passenger safety and provide excellent customer service. Proven skills in problem-solving under time constraints.

Experienced with urban navigation and efficient time management. Utilizes excellent customer service skills to ensure passenger satisfaction and safety. Track record of effective problem-solving and adaptability in dynamic transit environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Rapid Transit Operator

Chicago Transit Authority, CTA
07.2024 - 07.2025
  • Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
  • Ensured cleanliness of transit vehicles by performing routine cleaning tasks both inside the cabin and exterior surfaces as needed.
  • Communicated effectively with diverse populations through strong interpersonal skills and cultural sensitivity when interacting with passengers from varied backgrounds.
  • Enhanced safety standards by following all sop while in operations
  • Operated with safety and skill to avoid accidents and delays.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Transported customers to and from 95th to Howard North redline.
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
  • Adhered to FCC regulations when operating, communication systems to announce stops and special circumstances to riders.
  • Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
  • Achieved higher on-time performance with strict adherence to schedules and effective route planning.
  • Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
  • Improved passenger satisfaction by providing timely and efficient transit services.
  • Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
  • Acted as a positive representative of the transit company by maintaining a professional appearance and demeanor at all times while on duty.
  • Prepared for emergencies by maintaining knowledge of emergency evacuation procedures and first-aid skills.
  • Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.

Flagger

Chicago Transit Authority, CTA
07.2024 - 07.2025
  • Ensured proper usage of hand and flag signaling , including stop&remain standing/ proceed, used radios for effective communication among team members.
  • Used flagging tools such as stop red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high operation areas.
  • Managed work zones using large signs and hand signals to direct traffic.
  • Adapted quickly to changing circumstances, such as inclement weather or last-minute schedule adjustments, ensuring smooth traffic flow at all times.
  • Proactively identified potential issues within the work zone, such as improperly placed signage or damaged equipment, and reported concerns to relevant team members for prompt resolution.
  • Participated in ongoing training and professional development opportunities to stay current on industry trends, safety regulations, and flagging best practices.
  • Increased construction efficiency by ensuring timely movement of equipment and materials through the designated work zone.
  • Participated in daily safety briefings, reinforcing awareness of potential hazards and discussing best practices for accident prevention among team members.
  • Familiar with use of hand signaling procedures.

Commercial Truck Driver

Trucking Ability
03.2021 - 05.2024
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
  • Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Participated in ongoing training opportunities for personal growth and development as a driver within the industry.
  • Collaborated with dispatchers to optimize routes, addressing any issues or delays promptly for maximum efficiency.
  • Obtained receipts or signatures for delivered goods and collected payment for services when required
  • Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
  • Completed accurate logs and paperwork, maintaining DOT compliance at all times for seamless operation.
  • Increased on-time deliveries by implementing efficient route planning and time management strategies.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
  • Reduced fuel consumption by employing effective driving techniques and monitoring vehicle performance.
  • Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.

Construction Occupations

Contractor's Maintenance Service
04.2015 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.

Order Picker

Power Stop
09.2012 - 01.2015
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
  • Supported quality assurance initiatives by carefully inspecting products before packaging them for shipment.

Education

Construction Occupations/ Trade - Construction Occupations

Southeastern Illinois College
Harrisburg, IL
03-2008

GED -

Southeastern Illinois College
Harrisburg, IL
02-2007

Skills

  • Traffic regulations compliance
  • Safe operation practices
  • Pre-trip inspections/ preping train for operation
  • Adaptable to change
  • Track switch operation
  • Passenger assistance
  • Accident prevention

Accomplishments

    Accomplished flagging and becoming an Rapid Transit Operator (RTO).

Certification

Certified flagger and Rapid Transit Operator (RTO).

Timeline

Rapid Transit Operator

Chicago Transit Authority, CTA
07.2024 - 07.2025

Flagger

Chicago Transit Authority, CTA
07.2024 - 07.2025

Commercial Truck Driver

Trucking Ability
03.2021 - 05.2024

Construction Occupations

Contractor's Maintenance Service
04.2015 - 11.2022

Order Picker

Power Stop
09.2012 - 01.2015

Construction Occupations/ Trade - Construction Occupations

Southeastern Illinois College

GED -

Southeastern Illinois College

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Otis Tolliver