Otis Watson
Dallas
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Uber Driver
Uber
07.2024 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Janitor
Favorite
10.2023 - 06.2024
- Emptied waste bins regularly to prevent overflow and maintain cleanliness.
- Swept and mopped hallways to ensure neat appearance and prevent accidents.
- Inspected cleaning supplies for safety compliance before use.
Airbnb Host
Airbnb
02.2020 - 10.2023
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Uber Driver
Uber
01.2019 - 01.2020
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Dock Worker
Fed Ex Freight
10.2009 - 12.2018
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06-2006
Skills
- Schedule management
- Excellent navigation
- Customer service
- Punctuality
Timeline
Uber Driver
Uber
07.2024 - Current
Janitor
Favorite
10.2023 - 06.2024
Airbnb Host
Airbnb
02.2020 - 10.2023
Uber Driver
Uber
01.2019 - 01.2020
Dock Worker
Fed Ex Freight
10.2009 - 12.2018
High School Diploma -
Duncanville High School
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