Otto Schmidt
Bellingham
Summary
Results-driven professional with a focus on coordinating complex care for high-needs clients in healthcare and social services. Proven expertise in regulatory compliance and quality improvement initiatives. Strong ability to foster collaborative relationships with community partners to enhance service delivery.
Overview
8
8
years of professional experience
Work History
PACT program Care Coordinator
Lake Whatcom Treatment Center
05.2025 - 07.2026
- Coordinated mental health and substance use treatment, vocational and peer support, and nursing and prescriber appointments for 50-60 high-needs clients, ensuring comprehensive care delivery.
- Collaborated with community partners to coordinate wraparound care, enhancing client access to necessary services.
- Facilitated daily team meetings and adapted schedules based on emergent client needs, promoting responsive care adjustments.
- Designed staff schedules to optimize team efficiency and meet client needs.
- Monitored and maintained client documentation.
Intensive Outpatient (IOP) Case Manager
Lake Whatcom Treatment Center
04.2023 - 05.2025
- Managed caseload of 15 clients, coordinating medical, mental health, and substance use services to support holistic recovery.
- Provided crisis intervention in collaboration with Whatcom County Health Department and District Mental Health Court, promoting client adherence to treatment plans.
- Navigated prior authorizations and medical necessity documentation, facilitating access to essential client care.
- Built and maintained strong relationships with community partners, including courts, healthcare providers, and social service agencies.
Assistant Director
Sun Community Services
Bellingham
02.2021 - 11.2022
- Oversaw daily operations of emergency shelter and permanent supported housing programs.
- Managed staff scheduling, payroll, and budget oversight to optimize resource allocation and maintain program functionality.
- Ensured compliance with HIPAA, safety regulations, and state health department standards, safeguarding client privacy and program integrity.
- Developed and implemented policies and procedures that streamlined operations and ensured adherence to regulatory requirements.
- Conducted internal audits, agency and state investigations, and chart reviews to improve service delivery and quality assurance.
Weekend Support Staff
Sun Community Services
Bellingham
11.2020 - 02.2021
- Delivered weekend client support, managed crises, and monitored medication adherence.
- Maintained accurate records and coordinated with pharmacies for timely medication refills.
- Coordinated schedules and transportation for client appointments and activities.
- Maintained accurate records of client interactions and service plans.
Graduate Teaching Assistant
Western Washington University
09.2018 - 06.2020
- Facilitated discussions and conducted classes during professor’s absence, ensuring continuity of learning.
- Guided students individually on research and writing skills, fostering academic development.
- Supported professors with grading, enhancing student engagement and providing academic support.
Education
Master of Arts - History
Western Washington University
06-2026
Bachelor of Arts - History, Economics Minor
Western Washington University
Skills
- Care Coordination
- Case Management
- Patient Advocacy
- Regulatory Compliance
- Policy Development
- Policy Implementation
- Quality assurance
- Claims support
- Investigations and audits
- Data Management
- Needs assessment
- Staff Training
- Communication skills
Certifications And Skills
- Agency Affiliated Counselor Certification (Washington State Department of Health)
- Regulatory Compliance (HIPAA, Health Dept., L&I Standards)
- Prior Authorizations & Claims Support
- Investigations & Audits
- Case Management & Crisis Intervention
- Policy Development & Implementation
- Client & Staff Training
- Administrative & Data Management
Timeline
PACT program Care Coordinator
Lake Whatcom Treatment Center
05.2025 - 07.2026
Intensive Outpatient (IOP) Case Manager
Lake Whatcom Treatment Center
04.2023 - 05.2025
Assistant Director
Sun Community Services
02.2021 - 11.2022
Weekend Support Staff
Sun Community Services
11.2020 - 02.2021
Graduate Teaching Assistant
Western Washington University
09.2018 - 06.2020
Master of Arts - History
Western Washington University
Bachelor of Arts - History, Economics Minor
Western Washington University