Ottorina Heatherman
Pompano Beach,FL
Summary
I am currently a Florida State student looking for work over summer. I am ready to commit to multiple days a week and take on any workload necessary to prove my reliability. I am very efficient and well-spoken. I am adaptable to different environments while still obtaining exceptional diligence. I've been accustomed to multiple assignments and challenging demands even in a high pressure environment. Most of all, I am maintaining a positive attitude at all times.
Overview
8
8
years of professional experience
Work History
Occasional Babysitter
SchoolMessenger
04.2016 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Improved communication skills with parents by providing regular updates on their child''s well-being and progress.
Hostess/Server
El Jalisco
10.2022 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Hostess
Kaluz Fort Lauderdale
08.2021 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Volunteer Clerical Assistant
Smile Makers Dental Group
06.2017 - 07.2017
- Worked at my families dental practice in ohio; i helped out and worked personally with my grandfather
- Facilitated smooth office operations by managing inventory levels of supplies and equipment, placing orders as needed.
- Expedited daily mail processing through efficient sorting, distribution, and dispatching procedures.
- Collaborated with various departments to complete assigned tasks.
- Improved workflow processes through regular review and updating of procedural documentation.
- Cultivated a welcoming atmosphere for new volunteers through mentorship and guidance, fostering a sense of belonging within the organization.
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
- Contributed to a positive work environment by collaborating effectively with colleagues on various projects.
Education
Associate of Arts - Communication Studies
Tallahassee Community College
Tallahassee, FL05.2024
Bachelor of Arts - Media/Communication Studies
Florida State University
Tallahassee, FL05.2026
Skills
- Organization
- Efficient collaboration
- Customer Relationship Management
- Verbal and written communication
- Assignment Delegation
- Guest service
- Customer Service Management
- Team Leadership
- Positive and Friendly Attitude
- Responsible and Trustworthy
- Resourceful and Reliable
- Flexible Schedule
four years of fashion design in high school
In high school, I learned the basics of hands on wardrobe construction and fashion design
Timeline
Hostess/Server
El Jalisco
10.2022 - 06.2023
Hostess
Kaluz Fort Lauderdale
08.2021 - 06.2022
Volunteer Clerical Assistant
Smile Makers Dental Group
06.2017 - 07.2017
Occasional Babysitter
SchoolMessenger
04.2016 - Current
Associate of Arts - Communication Studies
Tallahassee Community College
Bachelor of Arts - Media/Communication Studies
Florida State University
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