OUALY SERGE PACOME
Summary
To have the opportunity to experience the management of a business line To contribute to the improvement of emerging companies' competitive position through my excellent field work and communicative abilities. Use my rigor in management to meet all types of challenges. Contribute to the improvement of the emerging companies' competitive position.
Overview
28
28
years of professional experience
Work History
Store Manager
Family Dollar
09.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Regional Sales and Marketing Manager (west Africa)
FOREVER LIVING PRODUCTS
04.2016 - Current
- Sales developpement
- Define Implement commercial strategy
- Define and implement Marketing Strategy
- Manage staff and business partners
- Coaching, motivation and training business partners in the marketing approach of (MLM)
- Ensure customer satisfaction
- Define the customer care policy
Head of Consumer Care Service
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
04.2006 - 01.2012
- Analyze the statistical data of the churn
- Propose actions of loyalty and withholding of consumer
- Propose politics of customer care and make sure of its implementation
- Propose actions and planning survey of consumer satisfaction
- Assure and follow the treatment of consumer complaints
- Management of the loyalty and complaints Service
- Elaborate a program of loyalty and manage its setting in work
- Fix the objectives to the collaborators
Regional Sales Manager
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
01.2006 - 01.2012
- Assure the availability of the products in the adapted channels, the development of the sales and retail outlets, the merchandising and the visibility of the mark
- Ascertain the efficient execution of the set of the tasks bound to the animation of the distribution network
- Promotions distribution
- Animations of the retail outlets details and dealers
- Visibility of the mark on the set of the retail outlets of the network
- Actions of sales opening in new localities
- Supervise the exploitation of the agencies for what concerns the following activities: Administration of the sales, Activities bound to the marketing, Customer care, Recovery, Logistics and stocks
Head of Consumer Sales Service
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
01.2006 - 01.2012
- Responsible of the supervision and the animation of the sale force
- Participate in the definition of the objectives of sales applicable to the sale force and propose the plans of actions necessary to the improvement of its performances
- Assure a permanent eve of the market and the competitors by the sale force
- Analyze the indicators of performance of the sale force, propose the necessary corrective actions and bring the support to reach the objectives regularly
Corporate Client Portfolio Sales Advisor
MTN-CI (group MTN)
01.2002 - 04.2006
- Corporate Client Portfolio Management
- Sales Prospection
- Sales promotion and development with corporate client portfolio
- Sales performance analysis
- Specific sales offers to companies
- Activity reports
Network Sales Advisor
MTN-CI (group MTN)
01.2002 - 04.2006
- Distributor portfolio development and prospection
- Trend chart drafting and daily reports
- Distribution channel monitoring and
- Distributor complaints follow-up
- Short-term sales force recruitment and follow-up for sale site activation
Customer Relationship Manager
ORANGE CI
01.2000 - 01.2002
- In charge of sale site activation and sponsoring in the inland cities
- In charge of prepaid and postpaid products
- In charge of product introduction in cities recently connected to the network
- Prospection and customer portfolio management
- Monthly statistic and financial reports
- Customer loyalty development through a one-to-one telephone line management
- After-Sale Service management
- In charge of corporate customer subscriptions
Sales Administrator
SHELL - CI
01.1998 - 01.2000
- Corporate client and fuel station orders management
- Credit follow-up (loan ceiling, overdrafts, sale conditions)
- Trade account analysis
- Trade account and product code creation
- Customer satisfaction at the back office and After sale service
- Statistic drafting for GPP (Coalition of Oil Professionals)
- Successful participation in the design and setting of a customer service center as a substitute for the back office
Salesman at the Department of Farm Machinery and Industrial Equipment
CICA AUTO (group CFAO)
01.1997 - 01.1998
- Prospection and customer portfolio development
- Farm machines sales
- Design of a suitable marketing plan for farm machinery products and industrial equipments
Education
DESMMA - Management and Marketing
AGITEL FORMATION
01.2000
Second Year Diploma of Vocational Education (BTS) - commerce and Sales force
ESAM
01.1997
Baccalaureate A2 - literary studies
Collège Catholique Saint Viateur
01.1995
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
Increase sales store by 23% in one year
Merchandising new items never merchandised in the store
Implement Customer Service policy in the store
Increase the average number of the daily sale and and daily attendance of customers in the store
Languages
Spanish
Professional Working
Interests
Travel worldwide
Timeline
Store Manager
Family Dollar
09.2023 - Current
Regional Sales and Marketing Manager (west Africa)
FOREVER LIVING PRODUCTS
04.2016 - Current
Head of Consumer Care Service
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
04.2006 - 01.2012
Regional Sales Manager
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
01.2006 - 01.2012
Head of Consumer Sales Service
MOOV-CI (ATLANTIQUE TELECOM, ETISALAT GROUP)
01.2006 - 01.2012
Corporate Client Portfolio Sales Advisor
MTN-CI (group MTN)
01.2002 - 04.2006
Network Sales Advisor
MTN-CI (group MTN)
01.2002 - 04.2006
Customer Relationship Manager
ORANGE CI
01.2000 - 01.2002
Sales Administrator
SHELL - CI
01.1998 - 01.2000
Salesman at the Department of Farm Machinery and Industrial Equipment
CICA AUTO (group CFAO)
01.1997 - 01.1998
Second Year Diploma of Vocational Education (BTS) - commerce and Sales force
ESAM
Baccalaureate A2 - literary studies
Collège Catholique Saint Viateur
DESMMA - Management and Marketing
AGITEL FORMATION
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