Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ouassagbe Cisse

New York

Summary

Driven and adaptable professional with over four years of customer service experience, specializing in client relations, communication, and team collaboration. Strong academic background in Communications and Sociology of Health, combined with practical experience in healthcare and sales environments. Skilled in understanding client needs, providing personalized solutions, and managing complex situations with empathy and professionalism. Eager to apply my skills in a dynamic role that blends my passion for service and problem-solving, contributing to the success of healthcare or sales teams, while improving client outcomes and experiences.

Overview

6
6
years of professional experience

Work History

Community Assistant

Block75 Leasing Office
09.2024 - 06.2025
  • Provide administrative support to property management and assist with resident inquiries.
  • Coordinate lease signings and manage resident records, ensuring compliance with property regulations.
  • Serve as the primary point of contact for tenants, addressing their needs and resolving any concerns.
  • Assist with marketing and tenant retention efforts, contributing to overall customer satisfaction.

Sales Associate

Today Beauty Supply
04.2021 - 08.2024
  • Provided high-quality customer service, assisting customers in selecting beauty products and offering expert advice.
  • Managed inventory by stocking products, ensuring shelves were well-organized and replenished as needed.
  • Supervised store operations, ensuring a clean and organized environment for customers and staff.
  • Handled cash transactions and operated the register with accuracy.
  • Maintained cleanliness of the store, including sweeping, mopping, and organizing product displays.

Manager

Windsor Fashions
09.2023 - 05.2024
  • Managed daily operations of the store, overseeing a team and ensuring exceptional customer service.
  • Handled inventory, stock management, and ensured proper product displays.
  • Trained and mentored new employees, fostering a collaborative work environment.
  • Managed cash handling and ensured all transactions were processed accurately.
  • Contributed to sales goals by implementing promotional strategies and customer engagement.

Community Outreach Assistant

Harlem Children Zone- Nonprofit Organization
09.2019 - 05.2023
  • Worked for a nonprofit organization dedicated to ending generational poverty and assisting underserved communities.
  • Assisted in community outreach programs focused on poverty alleviation and homelessness prevention.
  • Provided support to individuals and families in need, connecting them with housing, food, and healthcare resources.
  • Collaborated with team members to organize events and services aimed at improving the well-being of vulnerable populations.
  • Maintained detailed records of services provided and conducted follow-up to ensure continued support.

Patient Care Assistant

Albany Med
08.2021 - 04.2023
  • Provided compassionate care to patients by assisting with daily activities such as bathing, dressing, and mobility.
  • Supported healthcare teams by preparing medical equipment and ensuring cleanliness in patient rooms.
  • Documented patient information, vital signs, and other health data in medical records accurately.
  • Communicated with patients, families, and medical staff to ensure efficient and comfortable care.

Education

Bachelors - Communications/ Sociology

Suny At Albany
Albany, Ny
05.2025

High School Diploma -

Harlem Village Academy Charter School
Harlem, Ny
06.2021

Skills

  • Customer Service (4 years)
  • Sales & Retail Management
  • Health Care Knowledge (Patient Assistance & Communication)
  • Communication Skills
  • Team Collaboration & Leadership
  • Problem Solving & Conflict Resolution
  • Client Relations
  • Organizational Skills
  • Time Management
  • Record Keeping & Documentation
  • Bilingual (English) & Dyula

Languages

English

Timeline

Community Assistant

Block75 Leasing Office
09.2024 - 06.2025

Manager

Windsor Fashions
09.2023 - 05.2024

Patient Care Assistant

Albany Med
08.2021 - 04.2023

Sales Associate

Today Beauty Supply
04.2021 - 08.2024

Community Outreach Assistant

Harlem Children Zone- Nonprofit Organization
09.2019 - 05.2023

Bachelors - Communications/ Sociology

Suny At Albany

High School Diploma -

Harlem Village Academy Charter School
Ouassagbe Cisse