Ouassagbe Cisse
New York
Summary
University graduate with a BA in Communications and hands-on data driven marketing, outreach coordination, and content creation experience. Able to develop promotional materials and use CRM systems and performance-tracking tools. Quick learner with a proactive disposition, attention to detail, and desire to apply analytical skills and creativity for problem-solving in a fast-paced marketing or sales operations environment.
Overview
6
6
years of professional experience
Work History
Resident Communications and Marketing Assistant
Block75 Leasing Office
Albany
09.2024 - 06.2025
- Served as the point of contact for tenants by overseeing communication and resident engagement, and assisted with tenant retention by way of outreach and marketing efforts.
- Utilized Microsoft Excel and Google Sheets to manage the lease documents, track resident inquiries, and report back on administrative items, record keeping.
- Assisted with the content creation for digital marketing and social media to engage tenants.
Sales Operations & Team Development Lead
Windsor Fashions
Albany
09.2023 - 05.2024
- Manage the entire team in the areas of customer experience, visual merchandising, and promotional programs to maximize sales.
- Create training programs, and schedule operational duties.
- Evaluate sales data to determine promotional programs and inventory.
Marketing & Communications Coordinator
Harlem Children’s Zone
New York
09.2019 - 05.2023
- Assessed program engagement reports, and developed key performance indicators to improve outreach campaigns.
- Designed digital content and marketing materials to help facilitate engagement with the community, utilizing Canva.
- Managed communication channels and organized outreach events to increase community engagement with the program, and improve participant retention.
- Tracked outreach activities, and produced outreach reports to help utilize strategies execute more strategically.
Education
Bachelor of Arts - Communications, Sociology
SUNY at Albany
Albany, NY05.2025
Skills
- Microsoft Excel
- Google Sheets
- CRM Systems
- Performance Metrics Tracking
- Canva
- Adobe Express
- Social Media Scheduling Platforms
- Event Coordination
- Outreach Campaign Support
- Team Scheduling
- Customer Engagement
- Internal Communication
- Presentation Skills
- Microsoft Office Suite
- Google Workspace
- POS & Inventory Systems
Timeline
Resident Communications and Marketing Assistant
Block75 Leasing Office
09.2024 - 06.2025
Sales Operations & Team Development Lead
Windsor Fashions
09.2023 - 05.2024
Marketing & Communications Coordinator
Harlem Children’s Zone
09.2019 - 05.2023
Bachelor of Arts - Communications, Sociology
SUNY at Albany