Ouerdia Sadi
Walnut Creek,CA
Summary
Shipping and receiving understanding Office equipment proficiency High-energy attitude Route management Fleet dispatching Customer relations Promotional support Call Center Operations
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Professional Frond desk Security customer services
Non Hill Security
12.2022 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Security Patrol Officer
Allied Universal Security Services
10.2022 - 11.2022
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Provided excellent customer service while addressing inquiries from staff and visitors.
- Monitored entrances and exits for suspicious activity or unauthorized personnel.
- Provided escort services for visitors, employees, vendors. as requested.
- Responded quickly to emergency situations and provided assistance as needed.
- Alerted supervisors of any potential threats or hazards encountered on duty.
- Conducted regular patrols of assigned areas to identify and address any security issues.
- Performed foot patrols of parking lots, garages, stairwells, hallways.
- Confirmed that access badges were valid before granting entry into facility.
- Observed activities on surveillance cameras to detect suspicious behavior or criminal acts.
- Verified identification cards of individuals entering restricted areas.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Customer Services Security Officer
Allied Universal Security Services
San Francisco, CA
08.2008 - 10.2021
- Reviewed operational challenges with external vendors, consistently improving service levels.
- Trained and instructed employees in job duties or company policies, arranging for training when needed.
- Created scorecards per customer service representative to gauge progress and improve satisfaction and service outcomes.
- Resolved customer complaints and answered customers questions regarding policies and procedures.
- Kept accurate records to document customer service actions and discussions.
- Worked with executive management teams to align customer service department policies and systems with company objectives.
- Conversed with customers to receive valuable feedback and suggestions for improvement.
- Reduced department labor costs by managing overtime and refining shift schedules.
- Supervised schedules and duty assignments for customer service personnel to properly staff department.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Greeted customers and responded to informational requests.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Education
Architecture And Mechanical CAD Drafter - Mechanical Engineering
Mon Diablo Valley College
Pleasant Hill, CA 08.2023 - 12.2025
GED -
Mouloud Mammeri Tizi-Ouzou
AlgeriaSome College (No Degree) - English-as-a-Second-Language Education
Berkeley City College
Berkeley, CASkills
- Shipping and receiving understanding
- Office equipment proficiency
- High-energy attitude
- Route management
- Fleet dispatching
- Customer relations
- Promotional support
- Call Center Operations
- Technical drawing
- Time management
- Team collaboration
- Problem resolution
- Visual communication
- Remote office availability
- Basic math
- Attention to detail
- Organizational skills
- First Aid/CPR
- Verbal communication
- Analytical thinking
- Self-Directed
- Microsoft office
- Google drive
- Teamwork and collaboration
- Project planning
- Communication
- Dependable and responsible
Timeline
Architecture And Mechanical CAD Drafter - Mechanical Engineering
Mon Diablo Valley College
08.2023 - 12.2025
Professional Frond desk Security customer services
Non Hill Security
12.2022 - 05.2025
Security Patrol Officer
Allied Universal Security Services
10.2022 - 11.2022
Customer Services Security Officer
Allied Universal Security Services
08.2008 - 10.2021
GED -
Mouloud Mammeri Tizi-Ouzou
Some College (No Degree) - English-as-a-Second-Language Education
Berkeley City College