Yoohee Kim
New Hyde Park,NEW YORK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
Work History
Customer Services, Selling Water Machines
Coway, USA
11.2017 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
General Affairs, Dealing Room, Back Office
Korea Exchange Bank
05.1996 - 05.2002
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Education
Bachelor of Arts - Fine Art
Queens College of The City University of New York
Flushing, NY05.1992
Skills
- System Implementation
- Warehousing Functions
- Service Standard Compliance
- Microsoft PowerPoint
- Order Processing
- Multi-Line Telephone Operation
- Money Handling Abilities
- Account Management
- Computer Proficiency
- Shipping and Receiving Understanding
- Recordkeeping Strengths
- Typing Proficiency
- Administrative and Office Support
- Customer Service
- Microsoft Word
- Invoice Preparation and Processing
- Microsoft Excel
- Credit Card Payment Processing
- Spreadsheets
- Documentation
Timeline
Customer Services, Selling Water Machines
Coway, USA
11.2017 - 06.2019
General Affairs, Dealing Room, Back Office
Korea Exchange Bank
05.1996 - 05.2002
Bachelor of Arts - Fine Art
Queens College of The City University of New York
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