Ougina Eissa
Mount Juliet,TN
Summary
Dynamic customer service professional with a friendly demeanor and strong problem-solving skills, honed at CEVA Logistics. Proven ability to enhance team efficiency and customer satisfaction through effective collaboration and attention to detail. Adaptable and organized, with expertise in data entry and inventory management, ensuring operational excellence in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Customers Service
CEVA Logistics U.S
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Walmart
TN
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Increased sales of promotional items by informing customers about current offers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Clerk
CEVA Logistics
TN
08.2022 - Current
- Processed incoming shipments accurately to maintain inventory integrity.
- Assisted in data entry using warehouse management systems to track stock levels.
- Coordinated with team members to ensure timely order fulfillment and dispatch.
- Monitored product quality during receiving and shipping procedures for compliance.
- Implemented organizational strategies to improve workspace efficiency and safety.
- Trained new staff on operational procedures and safety protocols effectively.
Education
Computer Science -
Sohag
Sohag, Egypt 05.2013
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Computer skills
Organizational skills
Active listening
Organization and time management
Timeline
Clerk
CEVA Logistics
08.2022 - Current
Customers Service
CEVA Logistics U.S
Cashier
Walmart
Computer Science -
Sohag