Patsy Gwoleh
Fargo,ND
Summary
Dynamic professional with a proven track record at Teleperformance USA, excelling in customer service and data accuracy. Adept at problem-solving and fostering teamwork, I consistently exceeded performance targets while maintaining confidentiality. My strong communication skills and attention to detail have driven success in fast-paced environments, ensuring client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customers Service
Teleperformance USA
09.2022 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Specialist
Noridian Healthcare Solutions
05.2023 - 08.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
Insurance Agent
New York Life Insurance Co
02.2023 - 06.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Supervisor
Ing Salon
01.2017 - 08.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Burnsville High School
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
- Active listening
- Decision-making
Timeline
Data Entry Specialist
Noridian Healthcare Solutions
05.2023 - 08.2024
Insurance Agent
New York Life Insurance Co
02.2023 - 06.2024
Customers Service
Teleperformance USA
09.2022 - 10.2024
Supervisor
Ing Salon
01.2017 - 08.2021
Burnsville High School