Oumar Fall
Detroit,ME
Summary
Dedicated and results-driven professional with over a decade of experience in logistics and operations management. Proven track record of delivering exceptional customer service, optimizing processes, and leading teams to success. Skilled in package handling, technical support, and contract management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Plant Manager/Operations Manager
USPS
05.2021 - Current
- Supervise contractor employees, ensuring professional planning and management of contracts.
- Coach and mentor supervisors and leads, optimizing resource utilization.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
Operations Support Specialist
USPS
07.2019 - 05.2021
- Provided technical assistance to clients and staff, ensuring smooth operations.
- Improved team efficiency through regular training sessions on software updates and new procedures.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
UPS Hub Supervisor
UPS
09.2017 - 07.2019
- Developed continuous development plans based on employee training needs.
- Provided feedback and support to teams for improved performance.
- Enhanced operational efficiency by implementing streamlined processes and procedures.
Customer Service
UPS
11.2014 - 09.2017
- Handled courier shipments and managed point-of-sale devices
- Implemented new quality assurance and customer service standards.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Education
Bachelor of Arts - Supply Chain Management
Michigan State University
East Lansing, MI05.2018
Associate - Réseau Et Télécommunication
ESTM
Dakar, Senegal06.2014
High School Diploma -
Lycée Seydina Limamou Laye De Guediawaye
Guediawaye, Senegal 07.2011
Skills
- Resource Coordination
- Lean manufacturing principles
- Team building and development
- Lean Manufacturing Processes
Certification
English Certificate, British Dakar, 2011/2012
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Plant Manager/Operations Manager
USPS
05.2021 - Current
Operations Support Specialist
USPS
07.2019 - 05.2021
UPS Hub Supervisor
UPS
09.2017 - 07.2019
Customer Service
UPS
11.2014 - 09.2017
Bachelor of Arts - Supply Chain Management
Michigan State University
Associate - Réseau Et Télécommunication
ESTM
High School Diploma -
Lycée Seydina Limamou Laye De Guediawaye
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