Oumar Cisse
Columbus,OH
Summary
I am reliable, professional, motivated, adaptable, tactful and charismatic with the ability to work under pressure in demanding circumstances and with significant potential for wider managerial responsibilities. I am dependable, hardworking, confident, credible, trustworthy, team player, motivated, friendly, physically fit and polite. I am Able to prioritize and respond to multiple requests and to work independently as well as in a team. I am a good listener, who works to understand the needs of others. I have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. I am computer literate familiar with most of the software and programs such as word, excel, Lynx etc…
Overview
36
36
years of professional experience
Work History
Customer service assistant
Marks and Spencer
11.2017 - 01.2021
- Lead the team to provide good quality customer service, drive store performance and support unit management
- Make sure that any customer coming in the shop leaves with a satisfactory feeling
- Assist customers by providing them with any required assistance
- Making sure that the selves are adequately replenished and the shop is clean
- Processing complaints and, if appropriate, issuing refunds
- Taking information from customers and entering it on a database
- Taking payments by cash, cheque or credit card
- Making sure that the customer's experience is a positive
Cash Office Assistant
Select Service Partner
08.2016 - 11.2017
- Responsible for reconciling cash, credit cards and other tender types received in trading units
- Train unit staff on banking process
- In charge of Toilet Turnstile revenue processing (collection, filing change machine, reconciliation and paperwork to Network Rail), charity money box emptying and banking
- Physically count cash and collate for Loomis banking
- Assist with variance reporting
- Cash Purchase verification
Team member
Select Service Partner
05.2015 - 08.2016
- I was responsible for making quality beverages, generally speciality hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store
- I was asked to do these tasks quickly and efficiently while also making sure to form good customer relationship
- My role was to proactively engage with the customers to understand their needs, make recommendations and deliver remarkable service's throughout the visit to the store
- Achieve highest customer service levels at all times
- Provide training to staff to brand standard
- In charge of the production plan and the stock management
Assistant Manager
Keur-Gui Restaurant
01.2002 - 03.2015
- In charge of the orders and requests for the up-stocking of the restaurants
- Prepare the daily roster
- Prepare end of day and end of the month reports
Senior Consular Assistant
United States of America Embassy
01.1993 - 06.2001
- Under supervision of the Regional Consular Officer and Vice Consul, I managed daily activities of immigrant and non-immigrant visa services, the anti-fraud program, and American Citizen Services
- I briefed staff on priorities, problems, and workload
- I scheduled opportunities for staff cross training
- I assessed social, economic and political factors that pertain to visa adjudication and American Citizen Services
- Acted as a sub-cashier and prepared the end-of-day report
Sales Agent
Air Afrique
01.1985 - 12.1990
- Sales Agent and reservation at Air Afrique at the Yoff Airport in Dakar, Senegal
- My duties consisted of making travel reservations, selling tickets, advising travelers for the best route and cheapest fares, assisting passengers on the tarmac
Education
South Thames College - sociology, English literature O level, French, Spanish A level
South Thames College
Putney Bridge, LondonWimbledon Language Centre - English as a foreign language
Wimbledon Language Centre
Hotel and Travel Training College - Business Studies
Select Service Partners E learning Academy
London01.2015
Diploma in Business Studies -
Hotel & Travel Training College
London01.1982
Earl's Court School of English - Preparation of the Royal Society of Art Diploma, Stage 2
Earl's Court School of English
London01.1981
Certificate in English as a Foreign Language - Stage II
Royal Society of Arts
London01.1981
Lycée Gabriel Faure - 2nd AB-1èreG2
Lycée Gabriel Faure
Annecy, France01.1978
Skills
- Reliable, professional, motivated, adaptable, tactful and charismatic
- Dependable, hardworking, confident, credible, trustworthy, team player
- Able to prioritize and respond to multiple requests
- Good listener who understands the needs of others
- Entrepreneurial, collaborative approach with a flexible style
- Computer literate with familiarity in software such as Word, Excel, Lynx
Hobbies and Interests
- Cooking
- Reading
- Walking
Distinctions
Several awards and diplomas, Department of State of the U.S. Government, 01/01/91 - 01/01/01
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Customer service assistant
Marks and Spencer
11.2017 - 01.2021
Cash Office Assistant
Select Service Partner
08.2016 - 11.2017
Team member
Select Service Partner
05.2015 - 08.2016
Assistant Manager
Keur-Gui Restaurant
01.2002 - 03.2015
Senior Consular Assistant
United States of America Embassy
01.1993 - 06.2001
Sales Agent
Air Afrique
01.1985 - 12.1990
South Thames College - sociology, English literature O level, French, Spanish A level
South Thames College
Wimbledon Language Centre - English as a foreign language
Wimbledon Language Centre
Hotel and Travel Training College - Business Studies
Select Service Partners E learning Academy
Diploma in Business Studies -
Hotel & Travel Training College
Earl's Court School of English - Preparation of the Royal Society of Art Diploma, Stage 2
Earl's Court School of English
Certificate in English as a Foreign Language - Stage II
Royal Society of Arts
Lycée Gabriel Faure - 2nd AB-1èreG2
Lycée Gabriel Faure
Similar Profiles
Beverley HateleyBeverley Hateley
Visual Lead at Marks & SpencerVisual Lead at Marks & Spencer
Chelsea WebsterChelsea Webster
Customer assistant at Marks and SpencerCustomer assistant at Marks and Spencer
Shauna MacLeodShauna MacLeod
Team Support Manager at Marks And SpencerTeam Support Manager at Marks And Spencer