Oumayma IJJOU

Help customers with tax software products support, focusing on software navigation and locating previous tax returns and amendments.

• Troubleshoot , resolve issues and implement effective systems and processes.
• Document and create customer call notes in salesforce and using multiple screens of data
• Lead customers to figure out their issue through phone, chat, and email.
• Provide answers to customers' questions or concerns.
• Explain the different types of TurboTax products.
• Process orders ,returns, refunds, and exchanges

Responsible for selling insurance contracts to individuals by offering various plans and assessing the needs of shoppers to provide suitable coverage.

• Contact prospective clients about insurance products and policies
• Design and implement effective marketing strategies to sell new insurance contracts
• Explain various insurance policies and products to potential and existing clients.
• Guide clients in selecting coverage to best meet their needs
• Assist clients with filling insurance claims

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided accurate information about products and services to customers.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Responsible of in and out shipments of goods
• Communicate with internal logistics and production team any concerns or delays of in and out shipments.
• Support in inventory management of raw material and truck preparation area visual management.
• Support packaging and standard pack definition for new programs.
• Contribute to the continuous improvement process
• Address customer service issues from a supply chain compliance perspective.