Open To Work
Verified
This profile is verified using an email address.
Oumayma Ijjou
Tullahoma,USA
Work Preference
Summary
Dedicated Customer Service Representative skilled in communication and problem-solving. Enhanced customer satisfaction and loyalty through attentive service and effective issue resolution. Focused on improving team performance by sharing knowledge and best practices in service operations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UnitedHealthcare
07.2024 - 12.2025
- Resolved customer concerns efficiently by researching accounts, explaining available options, and coordinating with internal departments.
- Assisted members with health insurance inquiries about benefits, coverage, claims, and billing, providing clear, professional support to enhance members' understanding.
- Documented customer interactions accurately and adhered to company policies and privacy guidelines, maintaining high service standards in a fast-paced environment to support operational efficiency.
Customer & Technical Support Agent
TurboTax
Tullahoma, TN
01.2024 - 04.2024
- Assisted customers via phone, chat, and email, explaining TurboTax products and features to improve product understanding.
- Guided customers in navigating tax software, locating returns and amendments, and resolving product issues to enhance user experience.
- Troubleshot technical issues, documenting customer interactions in Salesforce to ensure accurate records and facilitate follow-up.
Insurance Sales Agent
Assurance IQ
Tullahoma, TN
09.2023 - 01.2024
- Engaged prospective customers by phone, identified insurance needs, and verified information to assess eligibility and interest.
- Qualified interested customers and transferred them to licensed insurance agents for policy enrollment.
- Maintained accurate customer records while following call scripts and compliance procedures, delivering professional customer service.
Customer Service Representative
Walt Disney World Resort
Louisville, KY
09.2022 - 12.2023
- Delivered personalized assistance via phone, chat, and email for reservations, tickets, dining, and events, enhancing guest experience.
- Addressed customer inquiries accurately, contributing to guest satisfaction and fostering loyalty.
- Managed guest accounts, processed payments, and coordinated itinerary changes using booking and CRM systems to streamline operations.
Logistics Program Lead
Coca-Cola Bottling
Oujda, Morocco
01.2017 - 01.2019
- Coordinated inbound/outbound shipments, ensuring timely communication of delays or concerns to logistics and production teams.
- Assisted in inventory management and facilitated continuous improvement initiatives.
- Led program development initiatives to enhance operational efficiency across multiple teams.
- Coordinated training sessions for staff on new processes and compliance protocols.
- Managed cross-functional team meetings to align project goals and deliverables.
Shipping/Receiving Clerk Trainee
Colaimo
Oujda, Morocco
06.2016 - 12.2016
- Coordinated material reception, inspection, handling, storage, and order preparation to ensure accurate inventory management.
- Conducted audits and risk assessments to enhance 5S compliance and maintain safe material flow.
- Received and inspected incoming shipments for quality and accuracy.
- Organized inventory in designated storage areas for easy access.
- Processed returns by documenting discrepancies and coordinating with suppliers.
Education
Associate of Arts - Business Administration
Jefferson Community & Technical College
Louisville, KY08-2026
Logistics - Associate Degree
Mohamed V University
Morocco01-2016
Associate Degree - Logistics & Transportation
OFPPT Institute
Morocco01-2015
High School Diploma -
Elmariniyin High School
Morocco01-2013
Skills
- Chat & Email Support
- CRM proficiency
- Customer Relationship Management
- Technical support
- Troubleshooting
- Order Processing
- Data entry
- Complaint Handling
- Computer skills
- Regulatory Compliance
- Problem solving
- Team collaboration
- Effective communication
Languages
- Arabic, Native
- English, Full Professional
- French, Professional
Timeline
Customer Service Representative
UnitedHealthcare
07.2024 - 12.2025
Customer & Technical Support Agent
TurboTax
01.2024 - 04.2024
Insurance Sales Agent
Assurance IQ
09.2023 - 01.2024
Customer Service Representative
Walt Disney World Resort
09.2022 - 12.2023
Logistics Program Lead
Coca-Cola Bottling
01.2017 - 01.2019
Shipping/Receiving Clerk Trainee
Colaimo
06.2016 - 12.2016
Associate of Arts - Business Administration
Jefferson Community & Technical College
Logistics - Associate Degree
Mohamed V University
Associate Degree - Logistics & Transportation
OFPPT Institute
High School Diploma -
Elmariniyin High School