ROBEYN CURRY
Miami,USA
Summary
Experienced and dedicated professional with a personable demeanor. A collaborative team player known for maintaining a positive and upbeat attitude, coupled with a proven ability to establish strong rapport with clients. Possesses effective communication skills, enthusiasm, and a results-oriented approach.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
UsMed
Doral, FL
07.2021 - 09.2025
- Providing excellent customer service to clients and customers through various communication channels, including phone calls, emails, and chat.
- Assisting clients and customers with inquiries, orders, and requests related to medical supplies, equipment, and services provided by UsMed.
- Educating clients and customers about product features, benefits, usage instructions, and warranty information.
- Processing orders, verifying insurance coverage, and coordinating deliveries or shipments of medical supplies and equipment.
- Handling customer concerns, complaints, and escalations in a professional and timely manner, ensuring prompt resolution and customer satisfaction.
- Documenting customer interactions, inquiries, and resolutions accurately and comprehensively in the company's CRM system or database.
- Collaborating with internal teams such as sales, billing, and logistics to address customer needs and resolve issues.
- Providing support to healthcare providers, caregivers, and patients in navigating insurance coverage, reimbursement processes, and medical documentation requirements.
Customer Service Representative
Logisticare Solutions
Miami Lakes, FL
04.2019 - 06.2021
- Received incoming calls, demonstrating exceptional listening skills to accurately assess the nature of each inquiry and respond to callers' needs professionally and effectively.
- Scheduled transportation services to and from approved medical locations, ensuring timely and reliable transportation for members.
- Established and maintained trusting relationships with existing members by attentively addressing their transportation needs and providing reliable support.
- Proactively confirmed member appointments through outbound confirmation calls, ensuring smooth scheduling and minimizing appointment disruptions.
- Managed transportation delays by contacting service providers for estimated arrival times and promptly addressing customer concerns or issues with appropriate solutions.
- Monitored and reported driver-related issues, including accidents, safety concerns, or licensing matters, to ensure the safety and well-being of members and drivers alike.
Customer Support Specialist
ChenMed
Miami, FL
01.2017 - 02.2019
- Provide exceptional customer service by addressing inquiries, resolving complaints, and answering questions from patients and their families regarding medical services, appointments, billing, and general inquiries.
- Communicate effectively and professionally with customers via phone, email, or chat platforms to ensure their needs are met and issues are resolved in a timely manner.
- Identify, troubleshoot, and resolve customer issues and complaints, ensuring a satisfactory resolution while adhering to company policies and procedures.
- Maintain accurate and detailed records of customer interactions, including complaints, comments, and resolutions, using the company's customer relationship management (CRM) system.
- Collaborate with other departments such as billing, scheduling, and clinical staff to address customer concerns and coordinate solutions effectively.
- Develop a comprehensive understanding of ChenMed's services, programs, and policies to provide accurate information and assistance to customers.
- Gather feedback from customers regarding their experiences with ChenMed's services and relay this information to the appropriate teams for continuous improvement.
Education
High School Diploma -
Miami Norland Senior High School
06.2013
Skills
- Customer Service-Oriented
- Data Entry and Database Management
- Skilled Collaborator
- HIPAA Compliance
- Issue and Complaint Resolution
- Strong Telephone Etiquette
- Customer Service and Assistance
- Document and Records Management
- Medical Scheduling
- Appointment Scheduling
- Chat & Email Support
- Customer Account Management
- Process Improvement
- Troubleshooting
- Quality Assurance
- Insurance Verification
- Eligibility Determination
- Billing Inquiries
- Reimbursements
- Complex Complaints Resolution
- Inbound/Outbound Calling
- CRM Systems Patient Follow-up
Accomplishments
- Achieving a measurable increase in customer satisfaction scores based on surveys or feedback.
- Successfully reducing the average response time to customer inquiries, whether through phone, email, or other communication channels.
- Spearheaded customer retention initiatives, resulting in a 15% increase in customer loyalty and repeat business.
- Streamlining processes and utilizing effective communication methods to decrease the average response time to customer inquiries, ensuring prompt assistance and resolution of issues.
Timeline
Customer Service Representative
UsMed
07.2021 - 09.2025
Customer Service Representative
Logisticare Solutions
04.2019 - 06.2021
Customer Support Specialist
ChenMed
01.2017 - 02.2019
High School Diploma -
Miami Norland Senior High School