Overview
Work History
Education
Languages
Timeline
Generic

Oumou Diallo

Atlanta,GA

Overview

10
10
years of professional experience

Work History

GLOBAL SALES SUPPORT

Delta Air Lines
01.2022 - Current
  • · Handle all aspects of managed B2B leisure bookings and services from beginning to end including domestic, international, and JV group bookings, as well as ensuring contract compliance and optimizing revenue
  • · Work closely with HVCs and premium-managed accounts to build account loyalty
  • · Build, and maintain strong customer relationships and negotiate effective business decisions that support Sales' global strategy and Delta's high-value accounts
  • · Provide accounts with information regarding contractual programs and guidelines
  • · Offer win-win customer-focused solutions to various travel-related issues
  • · Assist with authorized business travel exceptions
  • · Practice safety-conscious behaviors in all operational processes and procedures

Groups Sales and Reservations

Delta Air Lines
01.2016 - 01.2022
  • · Identifying customer issues and needs to solve problems quickly and creatively for diverse global passengers. Collaborating with Revenue Management, Reservations Support, and Solutions to provide competitive group fares, rules, pricing policies, and procedures on the Delta and JV partner network to drive the consistent and accurate application of rules for simplicity and increased efficiency
  • · Manage information for ticketing, schedule changes, deposits, and final payments to provide groups with a seamless experience
  • · Training peers for the Canadian Desk and proposing process improvements and documentation changes for Joint Venture Procedures and Processes for the group product
  • · Recognition for outstanding performance as the “Employee of the Month Top Performer” in 2018

Customer Experience Specialist

DELTA AIR LINES
01.2015 - 01.2016
  • · Demonstrated quality decision-making, multitasking, and negotiation tactics to maximize revenue as the first point of Contact (FPOC) for critical accounts, resulting in exceptional customer satisfaction.
  • · Managed daily Sales and Service calls across Delta's and JV networks.
  • · Focused on NPS by proactively solving customers' concerns under allocated timeframes
  • · Assisting new hires with training and providing support for consistency with policies, procedures, and regulations on JV partners Air France, KLM, and Delta Air Lines

Education

Bachelor in Business Management with a Marketing minor -

Georgia State University
Atlanta, GA
12.2022

Associate Degree -

Georgia State University
Atlanta, GA
12.2019

Languages

French
Native or Bilingual

Timeline

GLOBAL SALES SUPPORT

Delta Air Lines
01.2022 - Current

Groups Sales and Reservations

Delta Air Lines
01.2016 - 01.2022

Customer Experience Specialist

DELTA AIR LINES
01.2015 - 01.2016

Bachelor in Business Management with a Marketing minor -

Georgia State University

Associate Degree -

Georgia State University

Similar Profiles

CREATE PROFILE
Oumou Diallo