OUSMAAN SHAHID
Summary
Detail-oriented and organized individual seeking a Data Entry position, where my proficiency in data management, typing accuracy, and software expertise can contribute to efficient operations and data integrity.
A highly motivated and reliable individual with a strong background in administrative roles, technical support, and customer service. Proficient in data entry, record keeping, and managing digital databases. Excellent attention to detail, strong time management skills, and proven ability to work both independently and in team environments.
Overview
4
4
years of professional experience
Work History
Luxury Vehicle Sales Associate
The Car Guys
Queens, USA
10.2023 - Current
- Assisted with managing digital databases of client interactions, maintaining detailed records of sales, and updating client information in CRM systems
- Efficiently handled multiple tasks, including data entry of customer records, invoicing, and sales reports
- Providing exceptional service, catering to high-end clientele, and addressing their unique needs with professionalism and discretion
- Proficient in suggesting complementary services, upgrades, leading to increase sales and customer satisfaction
- Strong ability to negotiate terms, prices, and contracts, ensuring favorable deals for both the customer and the company
- Establishing and nurturing relationships with clients, fostering loyalty and repeat business through personalized service and attention to detail
- Familiarity with CRM systems, online booking platforms, and digital tools to manage customer interactions and streamline the rental/sales process
- Quick-thinking and adept at resolving issues or concerns promptly, ensuring a seamless and enjoyable experience for customers
- Efficiently managing multiple clients, appointments, and administrative tasks to optimize productivity and meet sales targets
STEM Instructor (Drone Dynamics, Robotics, 3D Printing & Coding)
Arena Stem
Paramus, USA
10.2023 - 09.2024
- Designed and implemented STEM curriculum for all grade levels or for specific programs
- Facilitated hands-on experiments and projects in specific subjects like robotics, coding, physics, etc
- Implemented differentiated instruction to accommodate various learning styles and abilities
- Guide and support students in understanding and applying scientific principles, technological skills, engineering concepts, and mathematical reasoning
- Utilized technology tools and software to enhance learning experiences, such as [specific tools/software]
- Led interactive sessions where students assembled, programmed, and tested drones, Sphero robots, and robotic arms, while using 3D printers to design and create functional models
- Collaborated with colleagues to align curriculum with state standards and educational best practices
- Developed and implemented a comprehensive STEM curriculum, integrating drone dynamics, robotics (including Sphero and robotic arm technology), and 3D printing to enhance hands-on learning
- Developed, conducted hands-on workshops where students built and programmed drones, Sphero robots, robotic arms, and robotic Lego systems, incorporating block-based coding and Python for enhanced interactivity
- Collaborated with colleagues to create interdisciplinary projects, integrating drones, robotics, coding, and 3D printing across the broader curriculum
System Analyst & Technical support
Z-Line Solutions
, USA
03.2023 - 09.2023
- Assisted in creating and maintaining technical documentation, troubleshooting records, and workflow processes, demonstrating strong data entry skills
- Proficient in diagnosing and resolving technical issues efficiently
- Utilizing strong problem-solving skills to address complex software/hardware problems by patching, upgrades...etc
- Ability to assess system requirements, analyze workflows, and recommend improvements to enhance operational efficiency and user experience
- Extensive experience providing technical support to end-users, ensuring smooth operations and resolving issues promptly through various communication channels
- Familiarity with a range of operating systems, software applications, and tools
- Strong dedication to providing excellent customer service, actively listening to users' needs, and delivering solutions that align with business objectives
Shift Lead Manager
Walgreens Eastern Co.
, USA
11.2022 - 03.2023
- Managed daily data entry tasks, including logging cash transactions and maintaining detailed records of inventory movements and store sales
- Managed required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day
- Play a vital customer service role in assisting customers with order voids, product returns, and customer refunds responsible for deliveries
- Assisting customers in promotional prices
- Assist and help in enrolling customer loyalty programs and cards
- Responsible cash drops to the safe, and provides change as requested to cash registers
- Models and delivers a distinctive and delightful customer experience
Administrator & Educational Event planner/Organizer
Academy of Saut Ul Furqan
, USA
02.2021 - 08.2022
- Oversaw data entry of student information, organized event records, and maintained schedules using Excel and other software tools
- Managed and organized large datasets, ensuring accuracy and consistency in records
- Participated in organizing yearly fund raisings, graduations, science fairs, speech competitions, spelling bee…etc
- Designed and promoted events via social media campaigns, emails and flyers
- Worked with community organizations and leaders to establish and nurture relationships to help build awareness and win reforms
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials
- Designed and published yearly events schedules and timelines
- Participated in planning, coordination, and managed yearly field trips by considering budget constraints, discounts, logistics...etc
- Organized and delivered youth mentoring workshops and presentations
Education
Associate Degree -
Computer Information Systems
Bachelor -
Information Technology
Skills
- Ability to Work Under Tight Deadlines
- Flexible and adaptable
- Strong written & verbal communications Skills
- Leadership & Creativity
- Creative problem solving
- Strong negotiation and closing abilities
- Fast and Accurate Data Entry
- Critical thinker
- Excellent time management
- Collaboration & Team Building
- Exceptional customer relationship management
- Interpersonal skills
- Microsoft Windows Operating Systems
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Publisher
- Microsoft Access
- Tableau
- Data Entry & Management Systems
- Microsoft SQL
- Technical Analysis
- Data extraction
Languages
Arabic
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Luxury Vehicle Sales Associate
The Car Guys
10.2023 - Current
STEM Instructor (Drone Dynamics, Robotics, 3D Printing & Coding)
Arena Stem
10.2023 - 09.2024
System Analyst & Technical support
Z-Line Solutions
03.2023 - 09.2023
Shift Lead Manager
Walgreens Eastern Co.
11.2022 - 03.2023
Administrator & Educational Event planner/Organizer
Academy of Saut Ul Furqan
02.2021 - 08.2022
Associate Degree -
Computer Information Systems
Bachelor -
Information Technology
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