Ousmane Sanogo
Professional Summary
Public Administration graduate from John Jay College of Criminal Justice with a strong foundation in leadership, public service, and organizational management. Experienced in luxury hospitality, guest relations, sales operations, and event coordination across prestigious brands, delivering exceptional service in fast-paced, high-profile environments. Demonstrated success leading sales operations, fostering client relationships, and maintaining the highest standards of professionalism and discretion. Fluent in English, French, Spanish, and Bambara, with excellent communication, problem-solving, and interpersonal skills. Committed to creating memorable guest experiences while contributing to operational excellence and team success.
Work History
Guest Service Agent/Concierge
4 Months- Managed guest check in and check out in a luxury hospitality environment. Handled reservations and guest requests to ensure a seamless experience. Completed administrative tasks, processed payments, and maintained accurate records. Collaborated with team members to uphold exceptional service standards.
Bell Attendant/Doorman
4 Months- Greeted and assisted guests with luggage, provided personalized concierge services, opened doors, offered local information, and ensured a welcoming and luxurious experience.
Rooftop Host/Reservationist
2 Years 1 Month- Welcomed guests and created a positive first impression. Managed reservations and seating arrangements efficiently. Coordinated with rooftop staff to support smooth operations and excellent guest service.
Events Specialist
2 Years 2 Months- Collaborated with team members on event logistics, maintained large venue organization, and engaged with attendees to ensure a positive brand experience.
Sales Manager
1 Year- Led daily luxury sales operations, implemented strategic sales initiatives, analyzed data and market trends, managed inventory and promotions, and built long-term client relationships in line with brand standards.