Ousmane Seydi
Bethesda,MD
Summary
I am a proactive customer oriented individual who is hardworking, driven and very responsible person who is flexible and open to new experiences. I am passionate about the luxury industry, the hospitality and event sector and would love an opportunity to demonstrate my capabilities. During the course of my job at Andaz Dubai the Palm by Hyatt, I was a true team player and I ensured the best services to all guests. In addition, I demonstrated my hardworking and customer service skills by getting the best check in score twice in my time at the property
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Host
Andaz Dubai The Palm
Dubai, UAE
06.2021 - 06.2022
- Checked in and checked out over 3,000 guests from the hotel, ensured they had a memorable stay and assisted guests with any requests
- Solved customer complaints with empathy and composure, managed incoming calls during busy shifts, responded to emails, and spoke with clients in person
- Made sure all registration cards and guest profiles were updated and upsold over 100 guests to the next room category when necessary
- Welcomed and arranged personalized services for all VIP guests
- Won best check in score twice during my time at the property.
- Provided excellent customer service by anticipating customer needs.
Corporate Social Responsibility Intern
Sonatel Orange
Dakar, SENEGAL
02.2019 - 08.2019
- Created a database for Startups for the Linguère Digital Challenge (Competition for female entrepreneurs)
- Organize events sponsored by the company as well as proactively participated in meetings with company partners
- Attended and participated in meetings and brainstorming sessions with team members.
- Maintained accurate records of all activities performed throughout internship period.
- Pitched ideas on how to improve performance and efficiency during meetings between the company and innovation and investment platforms that assist startups with their new businesses.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
Master of Science - Luxury Management (Hospitality & Events Managent)
International University of Monaco
12.2021
Bachelor of Arts - Sociology
Concordia University
06.2017
Skills
- Microsoft Office Suites
- Customer service
- Time management
- Communication skills
- Guest services
- Teamwork
- Creative Direction
- Payment Processing
- Cash Handling
- Communications
- Customer Relationship Management
- Languages
- English
- French
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- IFG Luxury Attitude Certificate
Timeline
Front Office Host
Andaz Dubai The Palm
06.2021 - 06.2022
Corporate Social Responsibility Intern
Sonatel Orange
02.2019 - 08.2019
Master of Science - Luxury Management (Hospitality & Events Managent)
International University of Monaco
Bachelor of Arts - Sociology
Concordia University
- IFG Luxury Attitude Certificate
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