Ousmane Sylla
Customer Service Specialist
Orange,NJ
Summary
Motivated and outgoing individual with well honed organizational and professional skills. Enthusiastic and team driven with over 8 years experience working in busy environments.
Overview
6
6
years of professional experience
Work History
Airport Customer Service Specialist
ERMC Aviation
11.2020 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Assistant Supervisor
FedEx
06.2020 - 11.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
Sales Associate
Nordstrom
02.2018 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Accounting
DeVry University
Online06.2025
Skills
- Account Management
- Complaint Resolution
- Price Quotes
- Customer Retention
- Conflict Mediation
- Customer Service
- Customer Relations
- Problem Resolution
- Good Communication Skills
Languages
French
Native or Bilingual
Timeline
Airport Customer Service Specialist
ERMC Aviation
11.2020 - Current
Assistant Supervisor
FedEx
06.2020 - 11.2022
Sales Associate
Nordstrom
02.2018 - 01.2020
Bachelor of Science - Accounting
DeVry University
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