OUSMAN MUSA FOFANA III
Waukee,IA
Summary
Dedicated Transit Bus Operator with a strong emphasis on safety compliance and customer service. Proven ability to maintain schedules while assisting diverse passengers, ensuring a safe and efficient transit experience.
Overview
4
4
years of professional experience
Work History
Transit Bus Operator
Des Moines Area Regional Transit Authority
Des Moines, Iowa
03.2023 - Current
- Operated transit buses efficiently on designated routes throughout Des Moines area, ensuring timely arrivals and departures.
- Ensured passenger safety by following all traffic laws and regulations.
- Maintained on-time schedules while adapting to time constraints and route changes to minimize delays.
- Communicated effectively with dispatch regarding delays or emergency situations.
- Conducted pre-trip inspections to ensure bus safety and operational readiness.
- Delivered exceptional customer service by proactively addressing passenger inquiries and concerns, enhancing overall travel experience.
- Reported any mechanical problems or incidents that occurred during transit operations.
Delivery Driver, Shipping
Jesus Peking Hauling LLC
Waukee, IA
07.2022 - 03.2023
- Delivered packages efficiently to various locations within scheduled timeframes.
- Maintained detailed delivery records, tracking date, time, and destination for accountability and efficiency.
- Obtained signatures from recipients upon successful delivery of items.
- Coordinated with dispatch team to address delays or changes in route, ensuring timely communication and service continuity.
- Informed customers of delivery delays, enhancing customer experience and reducing support inquiries.
- Ensured safe handling and transport of materials using proper techniques.
- Assisted in loading and unloading shipments to optimize delivery processes.
- Inspected vehicle before each trip to ensure it was roadworthy and safe for operation.
Education
Certificate - Computer And Information Sciences
YMCA Liberia
Monrovia, Liberia07-2014
Bachelor of Arts - Mass Communication
University of Liberia
Monrovia, Liberia12-2011
High School Diploma -
First Assembly of God High School
Monrovia, Liberia08-2004
Master of Arts - Liberal Arts And Sciences
College of Staten Island
Staten Island, NYSkills
- Vehicle operation
- Safety compliance
- Defensive driving
- Route navigation
- Pre-trip inspection
- Incident reporting
- Customer service
- Attention to detail
- Effective communication
- Team collaboration
- Adaptive decision making
Accomplishments
- Safe Driving Award 2023
- Customer Service Award 2024
- Safe Driving Award 2024
- Safe Driving Award 2025
Timeline
Transit Bus Operator
Des Moines Area Regional Transit Authority
03.2023 - Current
Delivery Driver, Shipping
Jesus Peking Hauling LLC
07.2022 - 03.2023
Certificate - Computer And Information Sciences
YMCA Liberia
Bachelor of Arts - Mass Communication
University of Liberia
High School Diploma -
First Assembly of God High School
Master of Arts - Liberal Arts And Sciences
College of Staten Island