OUSSAMA BOUAINE

Working with minimal supervision while maintaining high energy.
Maintaining courteous and professional behavior & appearance.
Safely transporting vehicles between dealerships and various service areas. Following all company safety policies and procedures and protecting company assets, while providing outstanding customer service.

• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Maintained safe driving habits to protect property and general public on roadways.
• Inspected vehicles for defects and safe operating condition before, during and after trips.
• Kept customers satisfied and loyal by completing timely and accurate deliveries.
• Updated logs with timely and accurate information meet internal requirements and recordkeeping demands.
• Obeyed traffic laws and followed established traffic and transportation procedures.
• Completed transfers at hubs and final destinations to keep routes on schedule.

• performing excavations, and clearing land involving the use of heavy equipment, such as caterpillar crawler excavator, and caterpillar 980 wheel loaders.
• Managed daily operations of the quarry, including safety and production.
• Supervised mining staff to ensure compliance with safety regulations and efficient operation.
• Coordinated transportation of materials from quarry to processing plant or other destination.
• Inspected equipment regularly to ensure proper maintenance and safe operation.
• Ensured that all personnel were properly trained in safety procedures, use of tools, and operating techniques.
• Organized workers into teams to maximize efficiency in areas such as drilling, blasting, loading, hauling, crushing, screening.
• Conducted site pre-inspections and coordinated post-construction audits.

Highly passionate about helping customers' shopping experience an unforgettable one with care, and support. Aiming to always surpass company targets while being top in commission sales. Efficient at setting up store-wide product displays to highlight key collections and raise sales by 30%. Attention to detail in overseeing all third-party vendor deliveries to suit customer demand and be in stock.

• Answered customer questions about products and services and recommended appropriate solutions.
• Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
• Educated customers on product features and technical details to highlight benefits.
• Negotiated prices and set up contracts to finalize sales agreements.
• Generated quotes, processed payments and documented customer communications.

Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance in all situations. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Delivered customer support to high call load each shift.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Educated customers where applicable to alleviate need for future contact.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.
• Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.