Overview
Work History
Education
Skills
Languages
Timeline
Generic

Oussama Lyazghi

Orlando

Overview

3
3
years of professional experience

Work History

Delivery Driver

AMAZON DSP
Orlando
07.2022 - 08.2023
  • Provided consistently strong customer service from order to delivery and delivered up to 300 packages per shift.
  • Ensured all orders arrived at the clients on time and in a presentable state.
  • Verified each delivery against shipping instructions before delivering to customers.
  • Planned routes to deliver orders efficiently and maintained excellent time-management skills to ensure that all deliveries were on time daily.

Server

IHOP
Orlando
02.2022 - 07.2022
  • Welcomed guests into the dining area and helped them to their tables.
  • Prepared the dining area by placing napkins, service plates, and cutlery on tables.
  • Received customer orders and transferred them to kitchen staff.
  • Received accurate customer payments and returned the correct change.

Customer service representative

WEB HELP CALL CENTER
Casablanca
10.2020 - 12.2021
  • Greeted and welcomed clients with a warm, friendly, and positive attitude.
  • Effectively managed approximately 100 incoming calls daily.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
  • Followed communication procedures, guidelines, and policies.

Education

Associate of Science - Nursing

VALENCIA College
Orlando, FL
07.2025

High School Diploma - Physical Sciences

IBN CHOUHAID High School
Casablanca, MOROCCO
06.2019

Skills

  • Experienced in Microsoft Office (Word, Excel, PowerPoint)
  • Excellent communication skills with a focus on team-building and customer relations
  • Outstanding organizational, multitasking, and problem-solving abilities

Languages

Arabic: Native language., English: Fluent (speaking, reading, writing)., French: Fluent (speaking, reading, writing).

Timeline

Delivery Driver

AMAZON DSP
07.2022 - 08.2023

Server

IHOP
02.2022 - 07.2022

Customer service representative

WEB HELP CALL CENTER
10.2020 - 12.2021

Associate of Science - Nursing

VALENCIA College

High School Diploma - Physical Sciences

IBN CHOUHAID High School

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Oussama Lyazghi