Oussama Lyazghi
Orlando
Overview
3
3
years of professional experience
Work History
Delivery Driver
AMAZON DSP
Orlando
07.2022 - 08.2023
- Provided consistently strong customer service from order to delivery and delivered up to 300 packages per shift.
- Ensured all orders arrived at the clients on time and in a presentable state.
- Verified each delivery against shipping instructions before delivering to customers.
- Planned routes to deliver orders efficiently and maintained excellent time-management skills to ensure that all deliveries were on time daily.
Server
IHOP
Orlando
02.2022 - 07.2022
- Welcomed guests into the dining area and helped them to their tables.
- Prepared the dining area by placing napkins, service plates, and cutlery on tables.
- Received customer orders and transferred them to kitchen staff.
- Received accurate customer payments and returned the correct change.
Customer service representative
WEB HELP CALL CENTER
Casablanca
10.2020 - 12.2021
- Greeted and welcomed clients with a warm, friendly, and positive attitude.
- Effectively managed approximately 100 incoming calls daily.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Followed communication procedures, guidelines, and policies.
Education
Associate of Science - Nursing
VALENCIA College
Orlando, FL07.2025
High School Diploma - Physical Sciences
IBN CHOUHAID High School
Casablanca, MOROCCO06.2019
Skills
- Experienced in Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
Languages
Arabic: Native language., English: Fluent (speaking, reading, writing)., French: Fluent (speaking, reading, writing).
Timeline
Delivery Driver
AMAZON DSP
07.2022 - 08.2023
Server
IHOP
02.2022 - 07.2022
Customer service representative
WEB HELP CALL CENTER
10.2020 - 12.2021
Associate of Science - Nursing
VALENCIA College
High School Diploma - Physical Sciences
IBN CHOUHAID High School