Outhay Khamphaphongvixay
Uc Davis Cancer Disease Center
Folsom,CA
18
years of professional experience
Dynamic professional with extensive experience at UC Davis Cancer Disease Center, excelling in patient coordination and workflow optimization. Proven ability in data accuracy and conflict resolution, enhancing operational efficiency. Skilled in scheduling and team leadership, consistently achieving seamless administrative processes to support superior patient care.
Work History
NPR Coordinator
9 Months- Coordinated daily administrative workflows, maintaining accurate records and timely task follow-up.
- Scheduled appointments and meetings, aligning provider calendars with patient and team availability.
- Tracked referrals, authorizations, and documentation to support smooth patient care coordination.
- Prepared correspondence, reports, and files while ensuring confidentiality and data accuracy.
Front Desk Coordinator
3 Years 4 Months- Coordinated patient check-in, intake, and front desk workflows for smooth daily clinic operations.
- Scheduled appointments, follow-ups, and procedure visits using practice management systems.
- Verified insurance eligibility and benefits to support accurate patient registration.
- Managed multi-line phones, routed inquiries, and resolved scheduling conflicts promptly.
Casino Floor Supervisor
9 Years 9 Months- Supervised casino floor operations, maintaining compliance with gaming regulations and house procedures.
- Monitored table games and slot areas, ensuring prompt guest service and accurate floor coverage.
- Resolved patron disputes professionally, escalating issues when necessary to protect guest experience and operations.
- Trained and coached dealers and floor staff on procedures, security awareness, and service standards.
Education
High School Diploma
Skills
Multitasking and organization
Customer service
Data entry
Decision-making
Policy and procedure modification
Quality assurance
New hire orientation
Scheduling
Motivational leadership
Support services
Workflow optimization
Office management
Administration and operations
Staff development and training
Employee supervision
Staff training
Phone and email etiquette
Coaching and mentoring
Handling complaints
Customer service management
Documentation and recordkeeping
Team leadership
Microsoft office
Scheduling expertise
Stakeholder management
Logistics coordination
Risk management
Vendor coordination
Workflow management
Client coordination
Conflict resolution
Deadline management
Task prioritization
Verbal and written communication
Adaptability and flexibility
Team collaboration
Clear communication
Attention to detail
Time management
Problem-solving
Medical billing
Permit applications
Negotiation
Patient registration
Accounts reconciliation
Business administration
Insurance verification
Business development
Resource allocation
Writing requirements
CRM software
Contract negotiation
Updating stakeholders
Updating stakeholders
Medical terminology
Administrative oversight
Data retrieval systems
Contract management
Financial management
Consulting
Budget management
Patient scheduling
Team oversight
Budget planning
Professional networking
Document control
Report writing
Best practices implementation
Project management
Information collection
Staff supervision
Point of contact
Operations management
Regulatory compliance
Database management
Event coordination
Administrative leadership
Schedule management
Project assistance
Event planning
Meeting coordination
Strategic planning
Staff management
Project Support
Process improvement
Recordkeeping
Presenting ideas and plans
Scheduling and calendar management
Document management
Schedule coordination
Discretion and confidentiality
Project coordination
MS office
Relationship building
Work Planning and Prioritization
Timeline
NPR Coordinator
Uc Davis Cancer Disease Center
02.2026 - CurrentRead More
Front Desk Coordinator
Capital Foot & Ankle Surgeons
06.2022 - 10.2025Read More
Casino Floor Supervisor
Redhawk Casino
11.2008 - 08.2018Read More
San Juan High
High School Diploma
Read More