Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ovionne Franklin

Grand Rapids,MI

Summary

Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

8
8
years of professional experience
2
2
Certifications

Work History

Medical Assistant/Receptionist

American Family Care, Inc
Grandville, Michigan
08.2025 - Current

I schedule appointments and coordinate patient flow effectively. I assist healthcare providers with patient examinations and procedures, maintain accurate patient records in electronic health systems, answer incoming calls, schedule appointments, and provide general information to callers, as well as monitor residents' health needs, including vital signs and weight changes. Etc

Psychiatric Technician

Pine Rest
Grand Rapids, Michigan
03.2023 - 07.2025

I Implemented safety protocols to ensure a secure environment for patients and staff as well as Monitored patient behavior and reported significant changes to the healthcare team.

Certified Nursing Assistant

Corewell Health
Grand Rapids, Michigan
10.2022 - 01.2023

Working with registered nurses and assisting patients with cleaning, daily cares, taking/recording vitals; etc.

Certified Nursing Aide

Medilodge Of Wyoming
Wyoming, Michigan
06.2020 - 05.2022

I worked with residents that required total and partial care in their daily activities such as ; personal hygiene care, taking and recording vitals, answering call lights and reporting to nurse's residents' behavior, complaints, and physical symptoms.

Chore Care Worker

Department of Human Services
Walker, Michigan
11.2017 - 06.2019

Provided services to adults with disabilities or medical conditions preventing from everyday activities such as; laundry, cleaning, cooking at times, grocery shopping, and managing money.

Education

High School Diploma -

Sparta Education
Sparta, MI
06-2020

Skills

  • EHR management
  • Vital signs monitoring
  • Appointment scheduling
  • Patient records maintenance
  • Safety protocol implementation
  • Customer service
  • Health education

Certification

Certified Nursing Assistant

Timeline

Medical Assistant/Receptionist

American Family Care, Inc
08.2025 - Current

Psychiatric Technician

Pine Rest
03.2023 - 07.2025

Certified Nursing Assistant

Corewell Health
10.2022 - 01.2023

Certified Nursing Aide

Medilodge Of Wyoming
06.2020 - 05.2022

Chore Care Worker

Department of Human Services
11.2017 - 06.2019

High School Diploma -

Sparta Education
Ovionne Franklin