Owain Spencer
West Babylon,NY
Summary
Dynamic IT Intern with a proven track record at Victory Education Partner, enhancing system efficiency and resolving IT issues swiftly. Excelled in fast-paced environments, demonstrating exceptional communication and software troubleshooting skills. Leveraged analytical abilities and team support expertise to significantly improve organizational operations. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
IT Intern
Victory Education Partner
New York, NY
07.2022 - 08.2025
- Performed troubleshooting on various software applications and systems.
- Resolved customer service issues related to IT systems in a timely manner.
- Researched potential technology solutions that could improve efficiency within the organization.
- Monitored system performance to ensure optimal operation and security protocols are met.
- Maintained inventory records of all hardware equipment used by the organization.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
Crew Member
McDonald's
- Significant improvements with building communication skills
- Great customer service
- Fast paced working skills
- Experience in a fast-paced environment
- Enthusiastic about learning and contributing to group success
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Resolved customer complaints in a professional manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
Bachelor's degree - Computer Engineering
New York City college of Technology
01.2025
High school diploma -
Humanities and The Arts Magnet High School
Queens, NYSkills
- Team Support
- Communication
- Problem solving
- Analytical skills
- Basic computer skills
- Flexibility
- Creativity
- IT support experience
- Team collaboration
- Software troubleshooting
Awards
- GPA, 3.7
- Honor Roll Certificates, Multiple silver/gold
- Perfect Attendance
- Certificate of Membership, National Honors Society of Secondary Schools
- Triple 'C' Award, Letitia James Attorney General of New York
Affiliations
- I've played many sports, and I was the lead defender of my soccer team
- I've taken part in many artworks in school, and sometimes I do my own artwork
- I enjoy staying active, working out often, and coaching others in exercise and health tips
Accomplishments
- I've earned silver and gold honor rolls in my high school
- I have received the Triple 'C' award from Letitia James, Attorney General of New York
- I have been awarded for perfect attendance
Timeline
IT Intern
Victory Education Partner
07.2022 - 08.2025
Crew Member
McDonald's
Bachelor's degree - Computer Engineering
New York City college of Technology
High school diploma -
Humanities and The Arts Magnet High School
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