Owais Noorzad
Flushing,NY
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
front desk associate
Hyatt Place
Flushing, NY
10.2023 - 04.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
College course and education
WLG, Work Learn Grow
New York, NY
10.2023 - 12.2023
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Mental Health and Mental Health disorder course
Summer Youth Employment Program
New York, NY
07.2022 - 08.2022
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Education
Computer Science
John Bowne Highschool
06.2024
Skills
- Programming languages: Java, Python, HTML, CSS
- Computer Literacy
- Web Development
- Digital illustration
Awards
- Honor roll - 2021
- Honor roll - 2022
- Honor roll - 2023
- A.R.I.S.T.A
Timeline
front desk associate
Hyatt Place
10.2023 - 04.2024
College course and education
WLG, Work Learn Grow
10.2023 - 12.2023
Mental Health and Mental Health disorder course
Summer Youth Employment Program
07.2022 - 08.2022
Computer Science
John Bowne Highschool