Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Owen Avallone

Leominster,Massachusetts

Summary

Customer-focused professional with background in hospitality and entertainment venues, known for high productivity and efficient task completion. Possess specialized skills in crowd management, ticketing systems, and guest services that ensure smooth operation of events. Excel in communication, problem-solving, and teamwork, ensuring positive experiences for all guests.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cinema Worker

Entertainment Cinemas
01453, MA
03.2023 - Current
  • Cleaned auditoriums after each movie was shown.
  • Provided customer service support including answering questions, resolving complaints, and responding to requests from patrons.
  • Greeted customers in a friendly manner upon entering the theater.
  • Verified tickets and directed customers to their seats.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Coordinated seating arrangements and assisted guests in locating their seats in a timely manner.
  • Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience.
  • Distributed refunds, promoted theater merchandise and issued gift cards.
  • Assisted in the training and orientation of new employees, sharing knowledge and operational procedures.

Education

High School Diploma -

Leominster High School
Leominster, MA
05-2025

Certificate of Proficiency in ISSN - Information Technology

Center Of Technical Education
Leominster, MA
05-2025

Associate of Science - Cyber Security

Quinsigamond Community College
Worcester, MA

Skills

  • Incident response
  • Team collaboration
  • Customer service
  • Equipment troubleshooting
  • Multitasking Abilities
  • Technical support
  • Hardware installation
  • Information systems

Accomplishments

  • Graduated with honors
  • Excellence in ISSN (IT) 2024-2025
  • Instructors Award ISSN (IT) 2025
  • Outstanding senior in ISSN (IT) 2025

Certification

Testout PC PRO certification

Timeline

Cinema Worker

Entertainment Cinemas
03.2023 - Current

High School Diploma -

Leominster High School

Certificate of Proficiency in ISSN - Information Technology

Center Of Technical Education

Associate of Science - Cyber Security

Quinsigamond Community College

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