Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Bailey

Rome City,IN

Summary

Dynamic Retail Service Manager with a proven track record at Grand Design RV, excelling in store operations and staff training. Cultivated vendor relationships to enhance profitability while ensuring quality. Adept at developing sales strategies and fostering a customer-centric environment, driving satisfaction through effective problem-solving and team leadership.

Overview

7
7
years of professional experience

Work History

Retail Service Manager

Grand Design RV
09.2021 - 08.2025
  • Provided personalized assistance to customers seeking product recommendations or requiring special accommodations due to unique needs or preferences.
  • Developed strong vendor relationships to secure better pricing, improving store profitability without compromising product quality.
  • Established key performance indicators for staff members, utilizing data-driven insights to guide coaching conversations and improve individual performance metrics.

Customer Care Representative

Jayco RV
03.2018 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

No Degree - Accounting And Finance

Owens Community College
Perrysburg, OH
08-1998

Skills

  • Store operations
  • Staff training and development
  • Recruitment and hiring
  • Sales strategy development

Timeline

Retail Service Manager

Grand Design RV
09.2021 - 08.2025

Customer Care Representative

Jayco RV
03.2018 - 09.2021

No Degree - Accounting And Finance

Owens Community College

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