OWEN BROWN

• Youngest promoted Captain during time of growth and expansion. With 22 years of dedicated leadership experience.
• Excellent skills in incident management and service delivery
• Analytical approach to problem-solving, recognizing deficiencies, and developing methods to correct
• Incident mitigation with forethought and recognition of needs to support operational needs
• Safety minded to critical understandings of risk analysis
• Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents
• Oversaw proper implementation of best practices, policies, and procedures in alignment with regulations and operational needs
• Supervised firehouse operations, maintaining inventory and liaising with vendors to secure necessary supplies
• Evaluated team performance and implemented strategies to close gaps in skills or knowledge
• Coordinated, scheduled, and maintained team resources to achieve top levels of operational readiness

• Providing products and services to municipal public safety organizations.
• Worked with customers to find products to meet custom needs.
• Help customers resolve problems and anticipate future needs with current products. Allowing for consideration of future needs and product availability.
• Leading Sales associate with over $1 million of good sold.
• Identified issues, analyzed information and provided solutions to problems
• Developed and delivered engaging sales presentations to convey product benefits
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques

Teaching college students basic firefighting skills, both hands on and didactic learning.