Owen Bwalya
Kent,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal and customer success skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Business Development Manager
(Recent Defunct) Comfort Air HVAC Systems Ltd
Lusaka, Zambia
03.2015 - 11.2019
- Cultivated relationships with key decision-makers to drive growth and retention.
- Negotiated and secured long-term agreements with new clients in assigned territory.
- Conducted research to identify potential target markets and industries.
- Engaged potential customers through telephone, email, and in-person inquiries.
- Generated new business through targeted marketing initiatives and strategic planning.
- Identified and pursued valuable opportunities to enhance company revenue and profit margins.
- Collaborated with departments to develop strategies capitalizing on emerging trends.
- Analyzed competitor offerings to refine service portfolio and adjust pricing strategy.
Administrative Business Partner
Johowen Contractors and suppliers limited
Lusaka, Zambia
05.2010 - 12.2014
- Facilitated communication between teams and clients to ensure effective project coordination.
- Coordinated travel arrangements and itineraries for staff and executives, enhancing operational efficiency.
- Managed office supplies inventory, overseeing procurement as necessary.
- Maintained composure under pressure in a fast-paced environment while delivering results.
- Responded promptly to customer inquiries via phone and email, ensuring satisfaction.
- Assisted in preparing budget proposals and tracked expenditures against approved budgets.
- Prepared correspondence including letters, memos, emails, and reports using Microsoft Office Suite.
- Communicated job expectations and trained staff to foster team building and discipline.
Education
Diploma High School -
Chililabombwe high school
Lusaka11-2000
Skills
- Communication skills
- Sales management
- Customer relationship management
- Program management
- Team leadership
- Problem solving
- Contract negotiation
- Business development
- Business writing
- Project management
- Strategic partnerships
- Strategic planning
Timeline
Business Development Manager
(Recent Defunct) Comfort Air HVAC Systems Ltd
03.2015 - 11.2019
Administrative Business Partner
Johowen Contractors and suppliers limited
05.2010 - 12.2014
Diploma High School -
Chililabombwe high school