Owen Campana
Kent
Summary
Dynamic team leader with a proven track record at Super Good, excelling in team motivation and customer service. Skilled in problem-solving and relationship building, I effectively managed high volumes of customer interactions, enhancing satisfaction and driving repeat business. Committed to quality improvement and fostering a collaborative work environment. I enjoy fostering strong relationships between myself and teammates.
Overview
10
10
years of professional experience
Work History
Team Leader
Super Good
Ravenna, OH
06.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Handled extremely high volumes of customers efficiently
- Provided excellent customer service to well over 500 customers a day
Bartender
Bricco Restaurant Group
Kent, OH
01.2022 - 04.2023
- Crafted and served innovative cocktails tailored to customer preferences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in inventory management, tracking stock levels, and ordering supplies.
- Delivered exceptional customer service, fostering repeat business through positive interactions.
- Collaborated with kitchen staff to coordinate timely food and drink pairings.
- Served high customer volumes during special events, nights, and weekends.
Assistant Manager
GV Art
Kent, OH
03.2020 - 07.2020
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
GameStop
Streetsboro, OH
04.2018 - 10.2018
- Trained new employees on company policies, product knowledge, and customer engagement techniques.
- Enhanced store visual merchandising to create engaging displays that attract customers.
- Assisted in managing daily store operations to ensure customer satisfaction.
- Improved customer satisfaction by addressing and resolving complaints.
Lift Operator
Brandywine and Boston Mills
Peninsula, OH
11.2016 - 01.2017
- Operated ski lifts efficiently, ensuring safe transport for guests.
- Conducted routine safety checks on lift equipment and systems.
- Assisted guests with boarding and disembarking from lift chairs.
- Monitored weather conditions to adjust operations as needed.
- Provided exceptional customer service, addressing guest inquiries and concerns.
Education
High School Diploma -
Kent Roosevelt Highschool
Kent, OH05-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Quality improvement
- Conflict resolution
- Daily workflow improvement
- Relationship building
- Team building
- Flexible schedule
- Complaint resolution
- Sales expertise
Timeline
Team Leader
Super Good
06.2023 - Current
Bartender
Bricco Restaurant Group
01.2022 - 04.2023
Assistant Manager
GV Art
03.2020 - 07.2020
Assistant Manager
GameStop
04.2018 - 10.2018
Lift Operator
Brandywine and Boston Mills
11.2016 - 01.2017
High School Diploma -
Kent Roosevelt Highschool