Owen Cato
service advisor
Maynard,MA
Summary
Dynamic professional with extensive experience at Haskins Automotive, excelling in public safety and customer service. Proven ability to enhance regulatory compliance and improve safety performance through expert analysis and strategic planning. Strong communicator and team player, adept at multitasking and fostering customer loyalty while consistently achieving sales targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
State Inspector
Haskins Automotive
05.2025 - Current
- Collaborated with state agencies to ensure regulatory compliance and minimize risks associated with violations.
- Utilized advanced technical knowledge to identify potential hazards in complex systems and structures, contributing to a safer environment for state residents and visitors alike.
- Provided expert testimony during legal proceedings involving cases related to non-compliance with state regulations or law enforcement investigations.
- Evaluated inspection data and trends to inform strategic planning efforts for improving statewide safety performance.
Service Advisor
Haskins Automotive
04.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met and exceeded monthly sales targets by upselling relevant products/services when appropriate.
Lube Technician
01754
10.2020 - 07.2022
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Education
High School Diploma -
Maynard High School
Maynard, MA06-2022
Skills
- Public safety
- Healthcare regulations
- Investigation techniques
- Financial auditing
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Staff education and training
- Performance goals
- Workflow management
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
State Inspector
Haskins Automotive
05.2025 - Current
Service Advisor
Haskins Automotive
04.2024 - Current
Lube Technician
01754
10.2020 - 07.2022
High School Diploma -
Maynard High School
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