Owen Conway
Boston,GA
Summary
Proven track record of enhancing customer experiences and improving facility safety, notably at Fenway Park. Expert in conflict de-escalation and superior customer service, demonstrating reliability and efficient time management across diverse roles. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging skills in team leadership and emergency response.
Overview
4
4
years of professional experience
Work History
Landscape Worker
Boston College Landscaping
06.2024 - Current
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
- Handled hedge, bush, and shrub trimming.
- Performed planting, watering, mulching, and edging of lawns.
Fitness Attendent
Boston College Campus Recreation
08.2021 - 06.2024
- Worked independently and as member of cohesive team to support individual needs.
- Led and supported staff meetings according to team and organization needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
Security Officer
Fenway Park
07.2022 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Shelf Stocker
Albertsons
11.2020 - 08.2021
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
Education
Bachelor of Arts - Political Science
Boston College
Chestnut Hill, MA08.2025
High School Diploma -
Sharon High School
Sharon, MA05.2021
Skills
- Superior customer service
- Conflict de-escalation
- Time Management
- Reliability
Timeline
Landscape Worker
Boston College Landscaping
06.2024 - Current
Security Officer
Fenway Park
07.2022 - 01.2023
Fitness Attendent
Boston College Campus Recreation
08.2021 - 06.2024
Shelf Stocker
Albertsons
11.2020 - 08.2021
Bachelor of Arts - Political Science
Boston College
High School Diploma -
Sharon High School
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