Owen Dofflemyer
Ashburn,VA
Summary
Meticulous groundskeeper with excellent customer satisfaction record and exceptional physical stamina. Offering three years of experience in landscape, groundskeeping work including hardscapes and large plantings. Expertise in operating small and large hand and motorized landscaping and gardening tools while working independently with little to no supervision. For the past six months I have also been employed at Regal theater preparing food, providing excellent customer service, janitorial services and financial transactions. In addition to my employment I have also been a student the 2021-2022 school year at MATA in the Masonry program.
Overview
6
6
years of professional experience
Work History
Server
Creighton Farms - The Ritz-carlton Golf Club
Aldie, VA
07.2023 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked food before serving it to customers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Groundskeeper
End of the Road Farm
Hamilton, VA
03.2019 - Current
- Used heavy equipment, mowers and trimmers safely to prevent accidents.
- Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
- Operated landscaping equipment to maintain grounds and remove trees.
- Used hand-held tools to maintain green spaces.
- Removed poison ivy and other harmful plants while wearing protective gear.
- Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.
- Operated and maintained basic landscaping equipment and vehicles.
- Removed and properly disposed of debris to maintain worksite safety.
- Operated vehicles and equipment safely to minimize risks to people and property.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Mowed and trimmed yards every weekly in line with maintenance standards.
Movie Theater Employee
Regal Cinemas
Ashburn, VA
06.2021 - 09.2024
- Collected and took out garbage from concession stand and bathroom bins.
- Performed ushering duties and assisted handicapped customers with seating.
- Managed cash and credit transactions and balanced registers after shifts.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Distributed refunds, promoted theater merchandise and issued gift cards.
- Complied with health and sanitation practices and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Nike Factory Store
Leesburg, VA
08.2022 - 01.2023
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Assisted customers with product selection, sizing and styling.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
Education
High School Diploma -
Independence High School
Ashburn, VA06.2023
Think Outside Program - Farming And Viticulture
The New Ag School
Leesburg, VA11.2020
Masonry Program - Masonry
Academies of Loudoun
Leesburg, VA06.2022
Skills
- Using hand tools
- Facility maintenance and repair
- Landscaping and gardening
- Monitoring health of plants
- Safety-oriented
- Project management
- Repairs and maintenance
- Planting
- Maintaining equipment
- Guest and client satisfaction
- Trained in food safety guidelines
- Health codes compliance
- Cash register operation
- Cleaning and sanitizing
- Courteous and professional demeanor
- Security understanding
- Multitasking
- Communication
- Bricklaying abilities
- Mortar mixing
- Attentive to detail
- Safety protocol knowledge
- Reliable and consistent
- Teambuilding
- Maintenance & Repair
Additional Information
I have been a volunteer with Winchester Area Gleaning for ten years. Our organization enters fields of local farmers after they have finished harvesting and we pick up the tons of edible produce left behind which are then donated to local churches, food banks and others in need.
Timeline
Server
Creighton Farms - The Ritz-carlton Golf Club
07.2023 - Current
Sales Associate
Nike Factory Store
08.2022 - 01.2023
Movie Theater Employee
Regal Cinemas
06.2021 - 09.2024
Groundskeeper
End of the Road Farm
03.2019 - Current
High School Diploma -
Independence High School
Think Outside Program - Farming And Viticulture
The New Ag School
Masonry Program - Masonry
Academies of Loudoun
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