Owen Everhart
Martinsburg,WV
Summary
Reliable and dynamic Service Associate with a 3 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Member Service Representative
TEKsystems
03.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Floor Crew / Service Associate
Valley Health-Winchester Medical Center
06.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Maintained and managed customer files and databases.
Crashier/Cook
Sheetz
10.2022 - 06.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Crew Member Team Leader
Panera Bread
10.2020 - 10.2021
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
General Studies
Hedgesville High School
Hedgesville, WV06.2023
Fire/Ems
James Rumsey Technical Institute
Martinsburg, WV06.2023
Skills
- Product Support
- Quality Assurance
- Customer Support
- Sales Experience
- Handling Returns
- Service Recommendations
- Quality Control
- Computer Skills
- Technical Support
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Stock Replenishment
Certification
Fire Fighting 1, Hazmat awareness, American heart association cpr certification, Eagle Scout rank in BSA
Timeline
Member Service Representative
Navy Federal Credit Union
08.2024 - Current
Member Service Representative
TEKsystems
03.2024 - 08.2024
Floor Crew / Service Associate
Valley Health-Winchester Medical Center
06.2023 - 03.2024
Crashier/Cook
Sheetz
10.2022 - 06.2023
Crew Member Team Leader
Panera Bread
10.2020 - 10.2021
General Studies
Hedgesville High School
Fire/Ems
James Rumsey Technical Institute
Fire Fighting 1, Hazmat awareness, American heart association cpr certification, Eagle Scout rank in BSA
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