Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Owen Feeney

Portland

Summary

Proactive Technical Support Specialist known for enhancing customer experiences through effective troubleshooting and complaint resolution. Committed to utilizing product knowledge and time management skills to support sales initiatives and ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Technical Support Specialist

Gozney
Salt Lake City
06.2024 - Current
  • Delivered technical support for Gozney's innovative cooking equipment, enhancing user experience.
  • Resolved customer product issues promptly, reducing average resolution time from 7 business days to 4 and contributing to over 50 personal 5-star reviews.
  • Assisted Territory Managers with back-office support relating to selling activities, including trade shows.
  • Maintained professional demeanor during customer interactions, fostering satisfaction and loyalty.

Customer Service Representative

Gozney
Salt Lake City
03.2023 - 06.2024
  • Assisted customers with product inquiries and streamlined order processing.
  • Resolved customer complaints through effective communication, enhancing customer satisfaction.
  • Facilitated returns and exchanges per company policies, ensuring customer compliance and satisfaction.

Customer Service Representative (Contract)

Gozney
Salt Lake City
08.2022 - 03.2023
  • Supported customer service operations by addressing customer questions and resolving issues.
  • Promoted to permanent employee with full benefits within 9 months based on performance

Education

Bachelor of Arts - Cinema Studies

University of Colorado Boulder
Boulder
12-2020

Skills

  • Technical troubleshooting
  • Customer relationship management
  • Complaint resolution
  • Product knowledge
  • Order processing
  • Sales Support
  • Cross-Departmental Interaction
  • Time management
  • Onboarding new hires
  • Product inspection

Affiliations

  • Skilled in Music Production (Ableton)
  • Avid Rock Climber
  • Film Enthusiest

Timeline

Technical Support Specialist

Gozney
06.2024 - Current

Customer Service Representative

Gozney
03.2023 - 06.2024

Customer Service Representative (Contract)

Gozney
08.2022 - 03.2023

Bachelor of Arts - Cinema Studies

University of Colorado Boulder
Owen Feeney