Owen Fermi
Memphis,TN
Summary
Proven Alarm System Technician, adept in low voltage wiring and professional communication. Excelled in enhancing customer satisfaction through custom security solutions and effective training, contributing to business growth. Skilled in system troubleshooting and customer relationship building, demonstrating a fast-learning ability and a commitment to excellence. Motivated to help people and enjoys working directly with customers.
Overview
5
5
years of professional experience
Work History
Alarm System Technician
Safe Haven Security
2023.04 - Current
- Interacted face to face with customers, in their homes, dealing with installing, servicing, and upselling home security systems.
- Collaborated with sales team to design custom security solutions tailored to individual client needs.
- Increased customer satisfaction by providing onsite training for clients on how to operate their security systems effectively.
- Demonstrated professionalism while interacting with clients during appointments, addressing concerns promptly and courteously.
- Expedited issue resolution by working closely with monitoring centers to communicate any system changes or updates.
- Covered a territory with a radius of 300 miles and worked under no supervision in an effective and timely manner.
Sales Associate
Ounce Upon A Child
2019.09 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
No Degree - Business Administration
The University of Tennessee - Knoxville
Knoxville, TN11.2022
No Degree - Business Administration
Pellissippi State Community College
Knoxville, TN05.2021
High School Diploma -
Christian Brothers High School
Memphis, TN05.2021
Skills
- Low Voltage Wiring
- Access Control Systems
- Electrical Safety
- Network configuration
- Heavy Lifting
- Professional Communication
- System Troubleshooting
- Customer Relationship Building
- Customer Engagement
- Product description
- Fast Learner
Timeline
Alarm System Technician
Safe Haven Security
2023.04 - Current
Sales Associate
Ounce Upon A Child
2019.09 - 2021.08
No Degree - Business Administration
The University of Tennessee - Knoxville
No Degree - Business Administration
Pellissippi State Community College
High School Diploma -
Christian Brothers High School
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