Owen Gagnon
Denver,CO
Summary
Senior Analyst specializing in operational analytics, business intelligence, and data-driven decision support across high-volume, customer-centric environments. Proven track record of translating complex data into actionable insights that improve efficiency, guest experience, and business performance. Experienced in partnering with cross-functional leadership to drive strategy, optimize operations, and enable real-time decision-making.
Overview
6
6
years of professional experience
Work History
Senior Analyst – Flight Operations Quality Control
United Airlines
Denver, CO
06.2024 - Current
- Improved business intelligence reporting and decision-making speed by developing enterprise Power BI dashboards used by leadership
- Increased training effectiveness and operational consistency by redesigning QC grade sheets and standardizing data capture
- Partnered directly with operational leadership to deliver real-time insights and support data-driven decision-making
- Managed multiple concurrent analytics initiatives, ensuring alignment with stakeholder priorities and timely delivery
- Identified performance trends and risk areas to support operational improvements and mitigation strategies
Supply Chain Strategy Analyst
HelloFresh
Denver, CO
05.2022 - 05.2024
- Reduced logistics costs and improved delivery efficiency through automated reporting and carrier optimization
- Enhanced customer experience by identifying trends impacting delivery performance and satisfaction
- Led weekly business reviews translating operational data into actionable insights for leadership
- Enabled cross-functional decision-making through ad hoc analysis and database improvements
- Identified cost-saving opportunities and efficiency improvements across supply chain operations
Network Design Analytics Professional
Under Armour
Boulder, CO
09.2019 - 05.2022
- Developed dashboards providing executive visibility into supply chain performance
- Generated over $500K in savings through machine learning-driven network optimization
- Improved decision-making by identifying opportunities to enhance service levels and reduce costs
- Led innovation initiatives integrating advanced analytics into operational workflows
Education
Bachelor of Science - Integrated Science & Technology
James Madison University
Harrisonburg, VA2019
Skills
Technical & BI Tools
- Power BI, Tableau, SQL, Snowflake, dbt, Alteryx, Advanced Excel (Power Query, Pivot Tables), Power Apps, Foundry, AWS, ETL Processes, Data Transformation, Data Modeling, Dashboard Development
Analytics & Business Impact
- Operational Analytics, Business Intelligence, KPI Reporting, Process Optimization, Cost & Efficiency Analysis, Revenue & Margin Analysis, Forecasting, Performance Tracking, Ad Hoc Analysis, Data-Driven Decision-Making, Trend Analysis, Root Cause Analysis, Scenario Analysis
Stakeholder, Communication & Data Governance
- Stakeholder Management, Cross-Functional Collaboration, Executive Communication, Business Reviews, Presentation Development, Data Storytelling, Data Integrity, Data Validation, Data Governance, Reporting Standardization
Timeline
Senior Analyst – Flight Operations Quality Control
United Airlines
06.2024 - Current
Supply Chain Strategy Analyst
HelloFresh
05.2022 - 05.2024
Network Design Analytics Professional
Under Armour
09.2019 - 05.2022
Bachelor of Science - Integrated Science & Technology
James Madison University