Owen Green
Shelby,MI
Summary
Grocery team leader with experience in customer service leadership, training, and day-to-day operations. Supports associates in resolving customer concerns and maintaining organized, efficient store workflows. Performs effectively in fast-paced environments and adapts to last-minute changes under pressure.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Grocery Team Leader
Kroger
Richmond, Michigan
09.2020 - Current
- Guide associates in understanding roles and responsibilities while adhering to Kroger service standards and department procedures.
- Train new associates on safety, sanitation, and equipment use.
- Support Kroger grocery team with daily stocking rotation and facing tasks.
- Inspect shelves, coolers, and displays to ensure freshness and optimal presentation.
- Resolve customer concerns and supported checkout and carryout needs.
- Address customer complaints promptly and professionally, fostering a positive shopping experience.
Cashier
McDonald's
Richmond, Michigan
02.2020 - 08.2020
- Greeted guests warmly and delivered friendly service at a cashier station to enhance customer experience.
- Processed cash, card, and mobile payments accurately, ensuring smooth transactions.
- Took front counter orders and efficiently entered requests into kitchen system for timely preparation.
Education
Associate of Applied Science - Career and Technical Education
St. Clair Community College
Port Huron, MI08-2026
Some College (No Degree) - Business
Macomb Community College
Warren, MI10-2026
Skills
- Customer service and assistance
- Team leadership
- Employee training
- Problem solving
- Inventory management
- Communication skills
- Staff motivation
- Adaptability
- Visual merchandising
- Teamwork
- Inventory turnover
- Inventory management
Certification
- PIT Certified
Timeline
Grocery Team Leader
Kroger
09.2020 - Current
Cashier
McDonald's
02.2020 - 08.2020
Associate of Applied Science - Career and Technical Education
St. Clair Community College
Some College (No Degree) - Business
Macomb Community College