Owen Henson
East Wenatchee
Summary
I am a fast learner that takes any and all feedback as a chance to improve from any mistakes I made along the way to make sure that those same mistakes are not made again. I have learned how to participate and collaborate with a team to complete a given goal within a given time window as efficiently and effectively as possible.
Overview
3
3
years of professional experience
Work History
Level 1 Helpdesk Technician
GTC
10.2024 - Current
- Asses technical issues based on a customers description.
- Walk a customer through basic troubleshooting over the phone.
- Communicate with other technicians about issues and possible solutions.
- Monitor equipment to find where the issue resides and which equipment needs further attention.
- Document conversations with customers accurately and efficiently for future reference.
Manager
Jimmy Johns
01.2023 - 09.2024
- Delegate tasks to co-workers to make sure everything that needs to be done is done by the required time.
- De-escalate tense scenarios involving customers in the store, through a drive-thru window and over the phone.
- Quickly solved unexpected problems that would hinder work flow of the store as a whole.
- Shelve any orders of freight that is due to arrive during my shift in a quick and orderly fashion.
- Checking in on co-workers to make sure they are completing their tasks properly, feeling well, and maintaining a good mentality.
Delivery Driver
Jimmy Johns
06.2022 - 09.2024
- Perform tasks properly and efficiently during busy lunch and dinner rushes.
- Complete tasks around the store while there are no deliveries that need to be taken.
- Educate less experienced co-workers about the ins and outs of the job as long as giving hints to make certain tasks easier.
- Work well alongside my fellow co-workers and under my manager to make sure the day goes by smoothly.
Education
Computer Science
Easter Washington University
High School Diploma -
Eastmont High School
05.2022
Skills
- Team Leadership
- Time Management
- Verbal and Written Communication
- Complex Problem-Solving
- Fast Learning
- Organization
- Collaboration
- Efficiency
Timeline
Level 1 Helpdesk Technician
GTC
10.2024 - Current
Manager
Jimmy Johns
01.2023 - 09.2024
Delivery Driver
Jimmy Johns
06.2022 - 09.2024
High School Diploma -
Eastmont High School
Computer Science
Easter Washington University
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