OWEN HOULE
Winthrop,US
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
United Helpers
05.2024 - 12.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Delivery Driver
An Italian Affair
10.2023 - 04.2024
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
Dietary Attendant
Massena Hospital
10.2021 - 02.2023
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Utilized strong interpersonal skills to establish rapport with guests.
Mason Contractor
Corning Inc.
04.2020 - 02.2021
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
- Skillfully used power tools such as pneumatic hammers, trowels, and grinders for efficient material shaping and surface finishing tasks.
- Maintained safety standards throughout projects by diligently following OSHA guidelines and wearing appropriate protective gear.
Warehouse Forklift Operator
Triple A Building center
03.2018 - 08.2019
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Owner/Operator
Houley's Bottle Redemption Center
10.2016 - 03.2018
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
High School Diploma - Regents Diploma
Saint Lawrence Central High School
01.2015
Natural Resources Conservation -
Seaway Area Tech Center
Norwood, NY01.2015
Skills
- Forklift operation
- Time management
- Client support
- Decision-making support
- Team collaboration
Timeline
Direct Support Professional
United Helpers
05.2024 - 12.2024
Delivery Driver
An Italian Affair
10.2023 - 04.2024
Dietary Attendant
Massena Hospital
10.2021 - 02.2023
Mason Contractor
Corning Inc.
04.2020 - 02.2021
Warehouse Forklift Operator
Triple A Building center
03.2018 - 08.2019
Owner/Operator
Houley's Bottle Redemption Center
10.2016 - 03.2018
High School Diploma - Regents Diploma
Saint Lawrence Central High School
Natural Resources Conservation -
Seaway Area Tech Center
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