Owen Howells
Stroudsburg,PA
Summary
Dynamic and customer-focused professional with extensive experience at Dicks Sporting Goods, excelling in brand awareness and customer service. Proven ability to enhance store appearance and streamline operations while effectively managing cash handling. Recognized for building strong customer relationships and improving shopping experiences through attentive assistance and product knowledge. Calm throughout stressful environments managing extensive workload through mutitasking and relying on teammates.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shoe Sales Associate
Dicks Sporing Goods
08.2022 - Current
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
Cart Pusher
Giant Food Stores
02.2021 - 04.2022
- Directed customers to appropriate areas in store to assist with locating products.
- Removed litter from parking lot, planters and cart storage areas.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Assisted customers in loading groceries into cars.
Associate
Dunkin' Donuts
03.2020 - 04.2021
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Washed dishes to maintain a clean and sanitary work environment.
- Efficiently fulfilled orders with meticulous attention to customer needs.
- Assisted customers warmly, managed register operations, and verified the precision of outgoing orders.
Education
Associate of Applied Science - Professional Pilot
Lehigh Carbon Community College
Schnecksville, PA05-2026
Skills
- Brand awareness
- Stock replenishment
- Organization
- Multi-tasking
- Customer service
- Hospitality and accommodation
- Customer assistance
- Basic mathematics
- Cash handling
- Teamwork
- Problem-solving
Certification
- Private Pilot License - 27 Sep 2023
Timeline
Shoe Sales Associate
Dicks Sporing Goods
08.2022 - Current
Cart Pusher
Giant Food Stores
02.2021 - 04.2022
Associate
Dunkin' Donuts
03.2020 - 04.2021
Associate of Applied Science - Professional Pilot
Lehigh Carbon Community College
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