Owen Jenkins
Phenix City
Summary
Focused Correctional facilities professional versed in maintaining safety and order in high-tension environments. Completes head counts and cell inspections to meet objectives and promote continuous safety.
Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Russell County Sheriff's Department
Phenix City
07.2023 - Current
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Took prisoners into custody and escorted to locations within and outside facility.
- Inspected cells and other areas for contraband and safety hazards.
- Instructed inmates in work assignments and explained tasks.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Detected potential threats and quickly defused conflicts.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Used appropriate means to discipline prisoners.
- Supervised inmates during day-to-day activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Conducted headcounts to ensure that all inmates were accounted for.
- Coordinated with law enforcement and court personnel regarding inmate transportation and legal proceedings.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Delivery Driver
Domino's Pizza
Phenix City, AL
12.2022 - 06.2023
- Delivered orders efficiently and accurately to customers, ensuring satisfaction with each interaction.
- Maintained knowledge of local roads and traffic patterns to optimize delivery routes.
- Operated delivery vehicle in compliance with safety regulations and company policies.
- Assisted in training new drivers on delivery processes and customer service standards.
- Collaborated with team members to manage peak hours effectively, ensuring timely deliveries.
- Utilized GPS technology to enhance route planning and minimize delivery times.
- Resolved customer concerns promptly, maintaining high levels of service quality.
- Monitored vehicle maintenance needs to ensure safe and reliable transportation for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Store Team Member
Circle K
Phenix City, AL
02.2021 - 11.2022
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store inventory levels, restocking shelves promptly to meet customer demand.
- Assisted in training new team members on operational procedures and customer service standards.
- Implemented merchandising strategies to enhance product visibility and attract customers.
- Monitored store cleanliness and organization, contributing to a welcoming shopping environment.
- Collaborated with team members to streamline checkout processes, improving overall efficiency.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
- Participated in promotional events, driving sales through engaging customer interactions.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
- Enhanced team performance, providing feedback and coaching to peers.
- Trained new team members, ensuring they were well-prepared for their roles.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
Education
Associate of Applied Science - Graphic And Digital Design
Chattahoochee Valley Community College
Phenix City05-2020
Skills
- Contraband detection
- Report writing
- Emergency response
- Conflict resolution
- Safety inspections
- Team collaboration
- Crisis management
- Inmate supervision
- Training facilitation
- Communication strategies
- Behavioral assessment
- Surveillance monitoring
- Regulatory compliance
- Risk assessment
- De-escalation techniques
- Safety and security enforcement
- Conflict resolution skills
- Emergency management
- Records management
- Trained in defensive tactics
- Evidence preservation
- Search procedures
- Self-defense tactics
- Facility security
- Suicide prevention
- Incident prevention
- Security procedures
- Surveillance
- Product knowledge
- Continuing education
Timeline
Correctional Officer
Russell County Sheriff's Department
07.2023 - Current
Delivery Driver
Domino's Pizza
12.2022 - 06.2023
Store Team Member
Circle K
02.2021 - 11.2022
Associate of Applied Science - Graphic And Digital Design
Chattahoochee Valley Community College