Owen Kearns
Mahomet,IL
Summary
Dynamic professional with a proven track record at Jimmy Johns and Indian Acres Swim Club, excelling in customer service and emergency response. Demonstrated ability to lead teams, manage time efficiently, and enhance customer satisfaction through meticulous delivery and safety protocols. Skilled in utilizing GPS technology and maintaining a positive attitude in high-stress environments. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water. Strong communicator and team player with superior work ethic.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Jimmy Johns
05.2024 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Head Lifeguard
Indian Acres Swim Club
05.2022 - 09.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Ensured optimal pool water quality by monitoring chemical levels and maintaining proper filtration systems.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
Lifeguard
Indian Acres Swimming Club
05.2021 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Mahomet Seymour High School
Mahomet, Il05.2024
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Team Management
- Emergency Response
- Problem-Solving
Accomplishments
- Received Employee of the Month achievement award at Jimmy Johns in August, 2024
- Supervised team of 30 staff members.
- Improved customer satisfaction by resolving issues in a timely manner.
Timeline
Delivery Driver
Jimmy Johns
05.2024 - 09.2024
Head Lifeguard
Indian Acres Swim Club
05.2022 - 09.2023
Lifeguard
Indian Acres Swimming Club
05.2021 - 09.2021
High School Diploma -
Mahomet Seymour High School
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