Owen Lavery
Burke,Virginia
Summary
Currently a rising junior student at the University of Pittsburgh, majoring in mathematics and secondary education. Graduated from Fairfax County Public Schools. Has significant experience in customer service experiences and leadership roles.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Fairfax County Public Schools
05.2025 - 06.2025
- Managed classroom behavior to foster a positive learning environment.
- Adapted instructional materials for students with varying abilities and learning styles.
- Collaborated with teachers to ensure continuity in education during absences.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Shift Lead
Jersey Mike's
05.2021 - 08.2024
- Supervised team operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new employees on operational procedures and company policies.
- Implemented inventory management practices, reducing waste and enhancing product availability.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Monitored food safety compliance, ensuring a clean and safe work environment for staff and customers.
- Completed store opening and closing procedures
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Worked way up over the course of four years from team manager, to shift lead, to interim manager
Gate Guard
Springfield Golf & Country Club
05.2019 - 09.2019
- Monitored access points, ensuring compliance with club policies and safety regulations.
- Conducted regular patrols of property to maintain security and identify potential hazards.
- Assisted members and guests with inquiries, providing exceptional customer service and support.
- Maintained accurate visitor logs, enhancing tracking of guest activity on premises.
Education
Mathematics/Secondary Education
University of Pittsburgh
Lake Braddock Secondary School
06.2023
Skills
- Time Management
- Organization
- Communication
- Leadership
- Problem Solving
- Customer Service
Timeline
Substitute Teacher
Fairfax County Public Schools
05.2025 - 06.2025
Shift Lead
Jersey Mike's
05.2021 - 08.2024
Gate Guard
Springfield Golf & Country Club
05.2019 - 09.2019
Mathematics/Secondary Education
University of Pittsburgh
Lake Braddock Secondary School
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