Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Michelle Mullanix

Plumas Lake,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Customer Service Specialist

Far West Forest Products
07.2016 - Current
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
    • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
    • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
    • Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Bookkeeper

Lighthouse Automotive Lifts, Inc.
06.2013 - 09.2015
    • Maintained and processed invoices, deposits, and money logs.
    • Completed payroll for employees and maintained detailed records of procedures.
    • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
    • Reconciled and corrected issues with financial records.

Before and After School Care Assistant

YMCA
04.2012 - 05.2013
    • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
    • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
    • Applied positive behavior management techniques to enhance social interactions and emotional development.
    • Used patience, skill and various behavior modification techniques to maintain order and safety.
    • Planned and implemented crafts and other activities to spark interest and enhance development.

Registered Dental Assistant

Davis Lum, DDS
07.2000 - 02.2005
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Took dental images following strict patient protection rules, applying lead aprons.

Education

Certification - Accounting Technology And Bookkeeping

Yuba College
Marysville, CA
08.2013

Certification - Dental Assisting

Carrington College California - Sacramento
Sacramento, CA
06.2000

High School Diploma -

Clearfield High School
Clearfield, UT
06.1997

Skills

    • Complaint Resolution
    • Excellent Written and Oral Communication
    • Telephone Etiquette
    • Customer Retention
    • Account Management
      • Customer Service
      • Appointment Scheduling
      • Sales Expertise
      • Shipping Procedures Understanding
      • Administrative Support

Timeline

Customer Service Specialist

Far West Forest Products
07.2016 - Current

Bookkeeper

Lighthouse Automotive Lifts, Inc.
06.2013 - 09.2015

Before and After School Care Assistant

YMCA
04.2012 - 05.2013

Registered Dental Assistant

Davis Lum, DDS
07.2000 - 02.2005

Certification - Accounting Technology And Bookkeeping

Yuba College

Certification - Dental Assisting

Carrington College California - Sacramento

High School Diploma -

Clearfield High School

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Carol Michelle Mullanix