Carol Michelle Mullanix
Plumas Lake,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Far West Forest Products
Olivehurst, CA
07.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Bookkeeper
Lighthouse Automotive Lifts, Inc.
Citrus Heights, CA
06.2013 - 09.2015
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Before and After School Care Assistant
YMCA
Plumas Lake, Ca.
04.2012 - 05.2013
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
Registered Dental Assistant
Davis Lum, DDS
Sacramento, CA
07.2000 - 02.2005
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Took dental images following strict patient protection rules, applying lead aprons.
Education
Certification - Accounting Technology And Bookkeeping
Yuba College
Marysville, CA08.2013
Certification - Dental Assisting
Carrington College California - Sacramento
Sacramento, CA06.2000
High School Diploma -
Clearfield High School
Clearfield, UT06.1997
Skills
- Complaint Resolution
- Excellent Written and Oral Communication
- Telephone Etiquette
- Customer Retention
- Account Management
- Customer Service
- Appointment Scheduling
- Sales Expertise
- Shipping Procedures Understanding
- Administrative Support
Timeline
Customer Service Specialist
Far West Forest Products
07.2016 - Current
Bookkeeper
Lighthouse Automotive Lifts, Inc.
06.2013 - 09.2015
Before and After School Care Assistant
YMCA
04.2012 - 05.2013
Registered Dental Assistant
Davis Lum, DDS
07.2000 - 02.2005
Certification - Accounting Technology And Bookkeeping
Yuba College
Certification - Dental Assisting
Carrington College California - Sacramento
High School Diploma -
Clearfield High School