Owen Murray
Watertown,MA
Summary
Highly driven engineer at Diamond Diagnostics who has a deep passion for medical device design, cutting edge technology, and healthcare advancement. I spent four years in higher education refining my lab research, communication, and troubleshooting skills, while pursuing my passions in device design. I am a diligent worker who will always bring a detail oriented perspective to any task. I look forward to cultivating a positive and exciting environment in the workplace.
Overview
3
3
years of professional experience
Work History
Product Support Engineer, ISE Specialist
DIAMOND DIAGNOSTICS
12.2023 - Current
- Troubleshoot a wide variety of electrolyte and refurbished analyzers, specializing in ion selective electrode (ISE) analyzers
- Reduced ISE warranty replacements by 30% by successfully troubleshooting customer complaints and advising the RnD team on enact product changes
- Aided members of our field service team by providing initial troubleshooting and part acquisition for an additional 50 different analyzers
- Experience working with Blood gas, Chemistry, Coagulation, Hematology, Immunology, Molecular, and Urinalysis analyzers
- From large brands including Siemens, Beckman, and Roche
Facilities Engineer, Intern
MASS BIOLOGICS
06.2021 - 08.2021
- Engineering intern with the Systems Engineering team
- Gained experience with GMP and part acquisition.
Education
Bachelor of Science / Biomedical Engineering -
BOSTON UNIVERSITY
Boston, MA05.2023
Skills
- Live troubleshooting
- Electrolyte Analyzer Expertise
- Product Testing
- Medical Device Design
- Project Leadership
- Direct Customer Communication
- Microsoft Office
- Matlab
- R
- 8x8
- Multi-source data interpretation
- Training and mentoring
Timeline
Product Support Engineer, ISE Specialist
DIAMOND DIAGNOSTICS
12.2023 - Current
Facilities Engineer, Intern
MASS BIOLOGICS
06.2021 - 08.2021
Bachelor of Science / Biomedical Engineering -
BOSTON UNIVERSITY
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